EMS Shift Lieutenant

Job Summary:

The Lieutenant is responsible for all the daily duties of an EMT/Paramedic in addition to the responsibilities of the Lieutenant position as listed below. The Lieutenant would report directly to the Shift Captain with oversight from the Division Manager.

Compensation: The Lieutenant will be an hourly paid employee.

Primary Responsibilities:

• Ensure the Station/Operational Hub for which you are responsible meets and maintains AISB standards.
• Organize, manage, & monitor station supplies (medical and office) and submit monthly needs request to your Shift Captain.
• Maintain inventory of station supplies in a well-organized, AISB supply room.
• Develop and oversee a rotating daily station duties roster to ensure all common areas are clean, free from debris, organized, and with adequate space for normal business operations.
• Ensure any area(s) where mechanical repairs take place are organized, free from any hazards to associates, clean and compliant with AISB standards.
• Work closely with Shift Captain and Division Manager to plan, organize, and implement any new policies or procedures pertaining to the upkeep of operational hubs.
• Assist the Shift Captain and Division Manager with the onboarding of any new locations/operational hubs in your service area.

Additional Responsibilities:

Daily duties for the Lieutenant may consist of but not limited to:

• Lieutenants must be able to work independently and demonstrate accountability to define goals and objectives to achieve desired outcomes.
• Individuals should have knowledge of relevant equipment, policies, and procedures.
• Lieutenants must be able to work independently and demonstrate accountability to define goals and objectives to achieve desired outcomes.
• Individuals are required to have a strong commitment and will need to provide outstanding services and have a clear customer focus.
• It is essential for the Lieutenant to have strong negotiation skills, be creative, flexible, and innovative in adapting to changing customer, operational, and organizational needs, and requirements.
• Lieutenants will be expected to keep their Shift Captain informed on activities within the group such as but not limited to the progress on projects.
• Assists in the coordination of departmental employees for efficiency and effectiveness enhancement.
• Facilitates reconciliation rather than divisiveness among individuals.
• Obtains information and addresses questions that can facilitate movement from problem to resolution stage.
• Depending on location of position, work hours will vary depending on company scheduling needs. This may include approved overtime, calls, backup call, nights, days, weekends, and holidays.
• Operate an emergency vehicle with due regard for other motorists while following all regulations and laws.

Duties/Responsibilities:

• Be familiar with and conduct yourself in accordance with all statutes, rules and regulations pertaining to certification and Emergency Medical Services.
• Shifts focus among several efforts as required by changing priorities.
• Deliver written and oral communication, respond to questions and concerns, and produce specific outcomes and impact.
• Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution.
• Raises awareness of potential strategic alliances and partnerships.
• Collaborates with others to create satisfactory interpersonal outcomes.
• Monitors progress continuously and adjusts tactics for handling situations on a case-by-case basis.
• Individuals should maintain all credentials and have strong clinical skills.
• Individuals should attend training classes to maintain national certification, state licensure, trade, and education conferences, and keep abreast of new developments in the field, or maintain existing knowledge.
• Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
• This job description is subject to change at any time.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to function in an environment with temperature changes, indoors and or outdoors.
• Ability to learn technical material related to job duties.
• Ability to work in a noisy environment.
• Proficient with Microsoft Office Suite or related software.
• Critical Thinking to resolve or prevent problems at the lowest level.

Education and Experience:

• Must hold a valid State EMS License at the EMT, EMT-I, AEMT, or Paramedic level.
• Must possess a valid Driver's License and have a driving record in compliance with company insurance requirements.
• High school diploma or equivalent required; post-secondary education (associate or bachelor's degree) preferred or must have three years' experience in ambulance services, managerial experience, or four years of previous supervisory experience.

Physical Requirements:

• Must be able to talk constantly, both in person and on the phone.
• Must have close visual acuity to perform activities such as: patient care activities, preparing and analyzing data and figures; viewing a computer terminal; extensive reading; visual inspection of small writing and/or operation of office machines and EMS related equipment.
• Must be able to speak English constantly.
• Must be able to read English.
• Must be able to remain in a stationary position constantly (approximately 80% of the time)
• Must be able to type or write constantly (approximately 15% of the time)
• Must be able to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Must be able to occasionally move about in the ambulance to access the patient, provide patient care and retrieve and use equipment.
• Ability to operate a computer and other office productivity machinery, such as a calculator, copy machine, postage meter, phone, scanner, fax machine and computer printer.
• Ability to operate EMS equipment such as blood pressure cuff, glucometer, EKG machine, pulse oximeter, etc.
• Frequently communicates with patients, EMS providers, hospital, and facility staff.  Must be able to exchange accurate information in these situations.
• Ability to function well in a high-paced and at times stressful environment.
• Must be able to bend, kneel, crouch, push, pull, reaching, lifting, squat, twist, carrying and climb stairs to access a patient and or equipment inside cramped spaces such as the back of an ambulance.
• Must be able to routinely lift more than 200 lbs. with assistance, from ground level to move or manipulate a patient, on a backboard or load a patient and stretcher into an ambulance.
• Must be able to grasp paperwork and or small equipment such as glucose test strips.