Lounge Manager

Join the revolution at Parker Hospitality, home to The Hampton Social, The Bassment, Costera Cocina Tulum, and Nisos Prime.
At Parker Hospitality, we're on the lookout for dynamic and vibrant individuals – people with a zest for innovation and a passion for hospitality to bring our unique vision to life.

We're not just a team, we're trendsetters reimagining the guest experience. Here, innovation isn't just a buzzword, it's our blueprint. Elevate your career at a company where each shift is a showcase, and each interaction, a step forward.

Exciting, right? Join our team

Job Summary 

The Nisos Lounge Manager is responsible for overseeing the operations, guest experience, and financial performance of the Nisos Lounge. This role ensures a seamless, elevated nightlife environment while maintaining high service standards, team leadership, and operational excellence. The Lounge Manager collaborates closely with brand leadership to uphold Parker Hospitality's standards and create a dynamic destination for guests. 

Primary Functions 

Nightlife Operations and Membership Management 

• Oversee day-to-day operations of the lounge, ensuring a smooth, high-energy atmosphere
• Manage guest experiences, including reservations, entry processes, and private event execution
• Maintain a safe, welcoming, and engaging environment aligned with brand standards
• Ensure compliance with licensing, safety, and health regulations

Team Leadership and Development 

• Recruit, train, and manage a high-performing lounge team, including FOH managers, bar staff, and hosts
• Provide clear direction, coaching, and feedback to staff while fostering a culture of professionalism and hospitality
• Conduct evaluations and performance reviews to ensure alignment with Parker Hospitality's values and expectations
• Lead by example in delivering an exceptional guest experience while maintaining operational efficiency

Event Programming and Execution 

• Conceptualize, plan, and execute private bookings, special events, and VIP experiences
• Collaborate with the Event Sales Manager, culinary team, and bar program to deliver seamless events
• Develop and implement nightlife programming that drives engagement and enhances the lounge's reputation

Financial Management and Revenue Growth 

• Oversee budgeting, P&L management, and forecasting to drive revenue and profitability
• Develop revenue strategies to maximize beverage program performance and private event bookings
• Track and analyze financial performance, optimizing labor, inventory, and operating costs
• Provide regular financial and operational updates to senior leadership

Guest and Membership Engagement 

• Be an ambassador for the lounge, fielding guest inquiries, concerns, and feedback in a professional manner
• Maintain strong relationships with VIP guests and key stakeholders to enhance loyalty and repeat business
• Collaborate with Marketing and Operations teams to develop promotional initiatives and brand messaging

Supervisory Responsibility 

The Lounge Manager provides comprehensive oversight of all lounge operations, ensuring a seamless guest experience and adherence to brand standards. 

Front-of-House (FOH) Oversight: 

Directly supervise Bar Managers, Bartenders, Hosts, and Security staff, ensuring service efficiency and guest satisfaction

Back-of-House (BOH) Coordination: 

Works closely with the Executive Chef/Kitchen Manager to ensure food quality and safety standards, supporting kitchen staff indirectly through aligned objectives 

Event Coordination and Oversight: 

Partners with the Event Sales Manager and Marketing team to develop and execute private events and VIP experiences 

Qualifications 

Skills & Competencies: 

• Minimum 5 years of experience in nightlife, hospitality, or upscale venue management
• Proven leadership skills with a track record of managing teams in a high-energy environment
• Strong financial acumen with experience in budgeting, P&L management, and revenue strategies
• Expertise in guest relations and event execution
• Excellent communication and interpersonal skills with a guest-centric approach
• Proficiency in event management software, CRM systems, and POS tools

General Requirements: 

• Flexibility to work nights, weekends, and holidays
• Scheduled hours are generally 50 hours per week but can vary depending on business needs
• Physical ability to stand/walk the majority of shift, lift up to 30 lbs, and perform consistently in fast-paced setting
• Food safety and alcohol service certifications (e.g., ServSafe, TIPS)

Benefits/Compensation 

• Competitive base salary with quarterly performance-based bonuses
• Health, dental, and vision insurance
• Company paid Life Insurance
• Employee Assistance Program
• Paid Parental Leave
• Weekly Pay
• Annual Merit Increase

Salary 75k - 85k DOE

Parker Hospitality is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law. 

Roles & responsibilities are subject to evolve and adjust at any time, based on the company's required needs.