Service Supervisor

Who is Swire Coca-Cola? We are a family-owned bottling company with a story spanning over two centuries. We are one of the largest bottlers of Coca-Cola in North America and distribute more than 50 beverage brands and flavors creating joy for our customers every day. Our 8,000+ driven employees work hard as part of a team that delivers refreshment to over 30 million consumers across 13 states. Begin a journey with us at Swire Coca-Cola and belong to a community of dedicated team members who think big and believe in winning together.

Why you'll love working at Swire Coca-Cola: 

Swire Coca-Cola is committed to providing balance to support you in all aspects of your life, both at work and beyond. We offer the benefits you need for physical, financial, and emotional well-being.

• Health coverage (3 medical options, dental and vision). 401(k) Retirement Plan w/company match 
• Health Savings Accounts w/company match 
• FREE virtual primary care, acute care and physical therapy 
• FREE Employee Assistance Program  
• Company paid (vacation, holidays, sick time, bereavement, jury duty, maternity/parental, disability leave and volunteer time) 
• Discounted & free product 
• Tuition reimbursement 
• Opportunities for career advancement 

In addition to health benefits, Swire Coca-Cola is proud to offer you opportunities where you help give back directly to the communities and causes you care about. Note: Enrollment in a Swire Medical Plan is required for some benefits.

Job Details: 
Job Level: 5

A Brief Overview
The Field Service Supervisor is accountable for leading a team of Technicians and Delivery Drivers, ensuring safe operations, and providing leadership, direction, and development through one-on-one coaching and productivity reviews. The incumbent upholds the highest standards of quality and service in line with Swire and Coca-Cola standards, while fostering positive relationships with both internal and external customers. They oversee and coordinate the daily operations of the Field Service team, ensuring all activities, repairs, and maintenance tasks are completed on schedule and within budget. Additionally, they provide technical guidance and training to Field Service technicians on the repair and troubleshooting of coolers, vending machines, and fountain dispensing systems. Proper diagnostics and timely resolution of technical issues are ensured by working closely with technicians to handle complex or escalated service requests

Responsibilities

• Train, develop, and manage performance of assigned team
• Analyze and monitor key performance indicators (KPIs) to drive operational efficiencies and improve performance outcomes
• Establish and maintain positive internal/external customer rapport. Ensure all customer issues resolved in a timely manner
• Schedule technicians to ensure market coverage and project timelines
• Ensure adherence to Swire standards, NAOU standards and regulatory requirements
• Adhere to safety, fleet maintenance and vehicle standards
• Performs other duties as assigned.

Requirements

• High School Diploma (or GED) required
• Certified HVAC Technician preferred
• Electrical Test Technician Certification preferred
• PLUMBER - Licensed Plumber preferred
• 2-4 years experience in service, installation, repair preferred or
• 2-4 years experience in managing people preferred
• Proficiency in Microsoft Office: Excel, Word and Outlook required
• Communication skills
• Time management
• Priority setting
• Problem Solving
• Conflict Management
• Customer Focus

Swire Coca-Cola is an equal employment opportunity and affirmative action employer that participates in the E-Verify program as required by law. All qualified applicants will receive consideration for employment without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status or other legally protected characteristics. Swire Coca-Cola does not sponsor applicants for work visas.