Project Leader, Optimization Team

1 week ago

Corte Madera, California, United States Explore RH Careers Full time $80,000 - $120,000 per year

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching. 

The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.

At RH, we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right

As Project Leader, Optimization, you will play an integral role in building education for Gallery, Outlet, Customer Delight and Home Delivery Centers. In this role, you will act as an advocate for the field, working closely with cross functional partners to create and curate learning materials to support an elevated client experience. The ideal candidate has a passion for written and verbal communication with an eye for detail and design. 

YOUR RESPONSIBILITIES

  • Live and breathe Our Vision, Values and Beliefs
  • Create product and Onboarding education that is intuitive, practice-oriented and reflective of our brand standards
  • Develop engaging learning programs for continued education
  • Design and develop selling tools to support customer interactions
  • Support with the publication & composition of communications regarding product education and customer experience initiatives to our Field Teams
  • Foster and maintain strong relationships with strategic partners and stakeholders  

OUR REQUIREMENTS

  • 2+ Years in education, learning or training development roles. Experience in luxury retail or a customer-facing role is a plus.
  • Demonstrated expertise creating and delivering effective learning content
  • Proficiency in Canva, InDesign, Photoshop and content creation platforms preferred
  • Proven experience working cross-functionally with stakeholders including business leaders and Field Teams
  • Strong project management skills with the ability to lead multiple projects and meet deadlines
  • Excellent communicator with a proven ability in content or graphic design

PHYSICAL REQUIREMENTS

  • Ability to travel locally, out of state or internationally

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