Lead Customer Service Representative

2 weeks ago


Portland, Oregon, United States Providence Full time

The HME Access Services Coordinator assists in the efficient operation of the HME Access Services Department. This position develops and coordinates training for all Access Services staff after their initial introductory training with the Quality Assurance Department. This position works with the Training and Education Coordinator to keep all procedures and desk aids current. This position establishes measurement tools to monitor individual employee performance as well as employs audits to verify accuracy of the orders processed within Access Services to ensure timely delivery and billing for our patients. 

Providence caregivers are not simply valued – they're invaluable. Join our team at Providence Home Services Oregon and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

  • Associate's Degree Plus 1 year Home Medical Equipment experience. Or 3 years of Home Medical Equipment experience.
  • Upon hire: In compliance with the Providence Health and Services-OR Human Resources policy #302 Background Checks, a criminal background check is required for this position, based on assigned duties. 
  • Customer service experience.
  • Data, finance or employee performance auditing experience.
  • Experience applying quality improvement principles and methodologies.

Preferred Qualifications:

  • 1 year Lead or coordinator experience in health care.
  • Auditing and Training experience.

Why Join Providence? 

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.



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