Creative Support Specialist

HIP, a leader in orthodontic marketing and growth strategies, seeks a versatile Creative Support Specialist to bring partner websites and creative assets to life within our Web Operations team. In this role, you'll transform requests into pixel-perfect pages and designs across WordPress/Elementor, Figma, Canva, and Adobe; build and style forms and integrations in GoHighLevel; and collaborate with senior designers and developers to deliver on-brand work that drives measurable results. This is the perfect opportunity for a detail-oriented, resourceful professional who thrives on variety, solves problems independently, and keeps projects organized in ClickUp while providing proactive, service-driven communication.

OVERVIEW:

As a Creative Support Specialist on Web Operations, you'll turn partner requests into polished web pages and creative assets—from brief to launch. You'll design in Figma/Adobe/Canva, implement in WordPress/Elementor, build forms and integrations in GoHighLevel, and keep projects moving in ClickUp. Resourceful and detail-driven, you'll troubleshoot with HTML/CSS, collaborate with senior team members, and communicate proactively to keep partners supported and delighted.

RESPONSIBILITIES:

Web & Graphic Production:Transform partner requests into pixel-perfect web updates, landing pages, and design assets that align with brand guidelines and drive measurable results.

WordPress Implementation:Build and style pages/components in WordPress/Elementor; ensure responsive, accessible, and cross-browser quality from draft to launch.

Creative Asset Creation:Produce on-brand graphics, logos, collateral, and light multimedia using Figma, Adobe Creative Cloud, and Canva.

CRM & Integrations:Configure and style forms, automations, and integrations in GoHighLevel; test end-to-end data capture and routing for reliability.

Task & Workflow Management: Manage requests in ClickUp—open/close tasks, update statuses and custom fields, attach requirements—keeping projects organized and on track.

Technical Troubleshooting:Diagnose front-end issues, apply HTML/CSS fixes, and escalate complex items with clear reproduction steps and context.

Partner Communication:Provide proactive updates, timelines, and deliverables; maintain a professional, service-first mindset that keeps partners supported and satisfied.

Cross-Functional Collaboration:Work closely with the Senior Web Designer and Senior Web Developer on site builds, Figma layouts, QA, and documentation to keep work moving efficiently.

Quality Assurance & Documentation:Execute QA checklists, validate links/forms/flows, capture UAT feedback, and document changes for clean handoffs.

Asset & File Management:Maintain organized, versioned web/design files, as well as creative assets, in Google Drive for fast and reliable team access.

Process Improvement:Identify bottlenecks and recommend SOP improvements, templates, and reusable components to streamline delivery and raise quality.

REQUIREMENTS:

Experience:3–5 years in digital marketing (medical, dental, or orthodontic sector preferred).

Web & Design Background:3–5 years in web design/development, landing pages, and graphic design with a strong portfolio.

Platforms & Tools:Proficiency in Figma, WordPress, Elementor, Beaver Builder, Canva, and Adobe Creative Suite.

CRM & Automations:Familiarity with GoHighLevel (preferred), ClickFunnels, or similar CRM tools.

Front-End Skills:Working knowledge of HTML/CSS (preferred). Marketing Knowledge: Understanding of SEO/SEM and content best practices (preferred).

Creative & Media:Strong graphic design and typography skills; experience with video editing and multimedia.

Organization:Exceptional time management, organization, and attention to detail.

Work Environment:Ability to thrive in a fast-paced, collaborative agency setting.

Communication:Excellent communication skills with a partner-first mindset.

Independence:Proven ability to work independently in a remote environment—resourceful in finding answers, resolving issues, and driving solutions without constant direction.

Mindset:Positive, solutions-oriented approach; collaborates effectively, addresses challenges constructively, and keeps work moving forward.

ABOUT HIP:

At HIP, we don't have clients—we have partners. Everything we do is rooted in a collaborative mindset, where we grow together and succeed together. Our core values aren't just words on a slide; they're how we show up every day to make a difference for our partners, their teams, and their communities.

Bring Your Genius

What are you passionate about? What gets you in a flow state where work doesn't feel like work? Everyone here has something they're great at—a zone where they can bring energy, passion, and focus. That's your genius. It's not about just showing up; it's about showing up with purpose and using your unique talents to push us all forward.

Elevate Others

Success isn't about climbing the ladder alone. It's about lifting others up along the way. Whether it's mentoring a teammate, helping a partner's team crush their goals, or just stepping in to support someone, we're here to make sure everyone around us wins. Elevating others isn't just a nice idea—it's how we get better together.

Drive Value

It's not about just checking the boxes. It's about asking, is this actually working? Does this help our partners succeed? If something's not driving value, we rethink it. We're here to add real, measurable results—not fluff. And sometimes, that means going beyond the usual playbook to figure out what's best for this partner, right now.

Own It

This is simple: take responsibility. If you're in a role, own it. If something needs fixing, fix it. No passing the buck. We trust every person here to show up, take charge, and deliver. It's not about perfection; it's about stepping up and doing the work—together.

These aren't just ideas—they're what make us HIP. Let's live them out every single day.

Brand Promises

At HIP, these promises guide how we serve our partners every day. They reflect what we stand for and how we ensure meaningful impact.

We Are More Than Marketing

It's not just about running ads or generating leads. That's just the starting point. HIP goes deeper to help partners grow their practices, strengthen their teams, and build scalable systems. Marketing is only one piece of the puzzle. The bigger picture is about transforming practices for long-term success.

We Provide a Holistic Approach

Everything in a practice is interconnected—operations, team structure, marketing, and patient experience. HIP takes a step back to look at the full picture. It's not about quick fixes but about ensuring that every piece works together to create sustainable growth.

We Provide a White Glove Experience

HIP aims to deliver an elite level of service in every interaction. Whether it's a call, a meeting, or a solution, partners should feel valued and supported at every step. It's about creating an experience where partners know their success is always the priority.

We Go Beyond the Business

HIP is focused on building real relationships with partners. It's not just about numbers or transactions—it's about understanding their goals, challenges, and vision. When there's trust and connection, the partnership goes beyond just business. It creates a foundation for mutual success.

BENEFITS:

401(k) matching

Dental Insurance

Health Insurance

Vision Insurance

Life Insurance

PTO eligibility after 90 days of hire (10 vacation days the first year of service, unlimited PTO starting year two, flexible partial days, and sick/ personal days)

SCHEDULE:

Remote position (You MUST be located in the US)

8-hour shift (You will be expected to track time.)

8 am- 5 pm CST

Monday to Friday