Assistant Service Manager

Assistant Service Manager- Full Time: 5 days a week, Evenings & Saturdays required

We are seeking a candidate that possesses strong leadership and organizational skills, with the ability to manage a team and oversee daily operations efficiently. The Assistant Service Manager should have a solid background in automotive repair and customer service, ensuring high-quality service and customer satisfaction.

About Us
Webb Automotive is a family-owned and operated dealership group serving the Chicagoland and Northwest Indiana areas for over 50 years. We are committed to delivering exceptional service, quality vehicles, and fostering a supportive workplace culture. Built on a strong foundation of integrity, customer satisfaction, and teamwork, we are eager to continue to grow and expand our team. Our employees are the driving force behind our success, and we offer opportunities for career development, stability, and a welcoming, team-oriented environment. If you're looking to join a company that treats you like family and invests in your future, we'd love to have you on board

Benefits

• Average annual income of $85,000 - $110,000
• Health insurance- Company contributes a portion to cost
• Dental, Vision, Assurity, and LifeLock insurance options available
• Paid Life Insurance
• 401(k) with company matching
• Paid Time Off
• Family owned and operated
• Positive work environment

Responsibilities

• Assist Service Manager with supervising service advisors, technicians, and porters to ensure smooth operations and high-quality service delivery
• Ensure technicians properly diagnose, maintain, and repair vehicle systems, including engines, transmissions, electrical systems, steering, suspensions, brakes, air conditioning, and more
• Guide service advisors in gathering comprehensive customer and vehicle information, providing maintenance recommendations, and preparing detailed and accurate cost estimates
• Work with porters to ensure vehicles are transported, parked, and staged efficiently to support the service workflow
• Monitor the drive lane to ensure service advisors and porters provide prompt, courteous, and efficient service to all customers
• Foster clear communication between technicians, service advisors, and porters to ensure customers are informed of additional required services and accurate time estimates for repairs
• Assign repair and maintenance tasks to technicians, ensuring equal workload distribution and increased productivity
• Supervise and verify the use of diagnostic tools, special service equipment, and test-driving processes to ensure accurate vehicle diagnostics and repair
• Verify that warranty repairs are executed in compliance with manufacturer specifications
• Conduct quality control checks on completed repairs to confirm adherence to dealership and safety standards
• Keep up to date with Video MPVI and latest technology to meet customer expectations
• Oversee the completion of repair orders by technicians to ensure work is performed efficiently and according to dealership and manufacturer standards
• Establish follow-up timelines with customers and address escalated concerns and reviews to enhance customer satisfaction
• Monitor technician time management to ensure all service hours are effectively utilized and sold
• Oversee the maintenance and availability of diagnostic tools and shop equipment to maximize efficiency
• Ensure compliance with dealership policies, safety protocols, and environmental regulations
• Track service department metrics, analyze trends, and prepare performance reports for management
• Identify and implement improvements to optimize customer experience and departmental productivity and processes
• Assist Service Manager with other duties as assigned

Qualifications

• Previous Automotive Experience required
• Strong organizational and time management skills
• Friendly, customer-oriented demeanor with exceptional communication skills
• Proven leadership abilities with experience in managing and coordinating team activities
• Professional appearance, maintaining a well-groomed and polished image
• Must have a clean driving record and hold a valid driver's license
• Must be willing and able to submit to a Background Check and Drug Screen