Customer Services Representative

About this Role

Under the supervision of the Membership Director, the Membership Services Representative builds relationships with members and provide helpful, friendly and professional customer service. They are responsible for ensuring the membership department conveys the mission, purpose, image and core values of the YMCA of Southern Maine.

• Inclusion - Honors the YMCA of Southern Maine's Promise Statement. Models a commitment to equity and inclusion. Creates a safe environment that helps all feel welcome and respected. Promotes feelings of mutual respect, acceptance, and appreciation.
• Relationship Building – Develop positive, authentic relationships within the Y that lead to greater awareness of the Y's mission and impact, growth in number of people served, as well as revenue. Greet all members and guests and provide excellent customer service on the phone and in person by providing complete and accurate information to members. Learn current and prospective member's needs and interests through appropriate questioning and listening techniques highlight how the Y can meet these needs and interests. Listens and expresses self effectively and with an understanding of the needs of a particular audience.
• Personal Growth – Maintains a high degree of emotional maturity and interpersonal skills and is committed to personal growth and skill acquisition.
• Operations & Safety – Demonstrates clear knowledge and understanding of YMCA of Southern Maine membership policies and procedures by accurately conveying and implementing with members. Is knowledgeable on all programs and membership events. Incorporates YMCA mission and core values in daily interactions with members.
• Data Tracking & Documentation –Maintains accurate and consistent data tracking and documentation, as required. Registers members into programs including completion of all paperwork, receipt of monies and data input into software system. Manages all monetary transactions accurately including: accepting payments, issuing receipts, providing change and reconciling cash drawer at completion of shift. Processes all membership transactions effectively and accurately.
• Other duties as required.

• Has a high school diploma or GED
• Demonstrates strong communication skills, including an ability to communicate effectively and respectfully with non-English speakers. Ability to speak languages other than English preferred.
• Exercises good judgment and provides excellent customer service.
• Pays attention to detail.
• Can work with frequent distractions and interruptions

Hours

• Monday - Friday 9:00 am - 3:00 pm

Starting at $ $17.00/hour, depending on experience.

We invite you to join us in this amazing work — to develop your skills, to realize your potential and to discover a career that is so much more than a job.

About the YMCA

The Y is filled with passionate leaders, thinkers and doers. Whether a camp counselor, program director or fitness instructor, we all share a common goal to serve and make our community healthier, happier and stronger.

We look for people who will show up as their whole self because we value diversity and inclusion, as well as people who enjoy working on a team and with the public. If you can see yourself at the Y, please read on

• Free membership
• Generous program discounts – including childcare and camp
• Meaningful assistance programs like mentoring and retirement (403(b) and Y Retirement, when eligible).

We commit to inclusion in our mission and in our hiring practices by promising to make the Y open to all persons regardless of race, color, religion, sex, age, marital status, sexual orientation, gender identity or expression, national origin, disability, or financial circumstances, without discrimination.