VP Corporate Accounts

JOB SUMMARY:

The VP of Corporate Accounts serves as the executive leader for the Strategic Account Executive and Account Managers within the Regional Accounts organization. This role provides oversight of the organization's regional key accounts as well as drives the sales strategy and activities of the strategic account executives who manage this client base. It assists One Call to better understand the client landscape and their priorities to allow the organization to create meaningful solutions and service models that win new business and retain our valued client base.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Promotes high performance culture while strategically focusing on client growth initiatives, leaning heavily on outside-in customer feedback and data.
• Serves as the primary management contact and provides oversight to Corporate Accounts organization in all customer engagement and management activities.
• Oversees the processes of monitoring post-implementation client success to ensure pull through of expected revenue opportunities.
• Manages processes to define and act on potential areas of opportunity post-implementation (ex. Identify leakage capture strategies, panel elevation opportunities and product extension strategies).
• Manages the workflow of the applicable areas of the business unit to achieve goals set forth by the executive leadership team while ensuring the business maintains high levels of customer satisfaction.
• Leads executive strategic plans by setting clearly defined goals with measurable results to ensure successful on-going client engagement, opportunity development and positive customer experience.
• Implements strategic initiatives including communicating goals to business units to allow staff training and communicates and executes executive vision to managers.
• Develops innovative initiatives to enhance internal efficiency, customer experience, and effectiveness while controlling costs.
• Improves the operational systems, processes and policies in support of organization's mission.
• Develops or maintains internal control systems to ensure accountability.
• Determines needs, identifies growth areas, reduces cost and analyzes improvement areas in accordance with the overall corporate strategy.
• Develops strong relationships with outside partners, such as key clients. vendors and advisors, as well as internal partners, including department supervisors and co-executives.
• Develops reporting, reporting tools, processes, and disciplines to deliver the right information to the right areas of the enterprise at the right time.

EDUCATIONAL AND EXPERIENCE REQUIREMENTS:

• A BS/BA degree from an accredited college/university; MBA or advanced degree in related field of study preferred and/or the equivalent combination of education, training, or work experience.

ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES:

• Proven track record in leading teams and driving meaningful client growth. Success in facilitating progressive organizational change and development within a growing organization.
• Excellent communication skills both verbal and written for interpersonal communication and collaborative management, across all sales and company departments.
• Strong knowledge of the Workers Compensations field and experience in organizational effectiveness and implementing best practices.
• Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
• Exhibits a high degree of initiative and analytical skills to handle and solve complex problems and thrives in a high production environment.
• Viewed as an expert resource by peers and coworkers, maintains a good working relationship with both internal and client management, and has thorough internal working knowledge of the enterprise.
• Demonstrates the ability to lead by example and motivate professional level staff through training and multi-tasking.
• Displays strong leadership qualities, decision making abilities, and strong business judgment.
• Possesses strong personnel management skills to mentor and coach diverse teams.
• Exceptional written, oral, interpersonal, and presentation skills.
• Operates as an effective tactical and strategic leader producing positive and measurable financial and administration results adhering to initiatives. Manages budget development and oversees accounting principles and applications.
• Excels at operating in a fast pace, community environment.
• Challenges and debates issues of importance to the organization.
• Excellent computer skills and proficient in Excel, Word, Outlook, and Access.
• Ability to work in an environment that aligns with the company's diversity, equity, inclusion and belonging standards.
• Ability to work both independently and in a team environment.
• Demonstrate our core values of Think Big, Go Fast, Deliver Awe, Win Together and Care Deeply.

PHYSICAL/MENTAL DEMANDS & WORK ENVIRONMENT:

• This position will be performed primarily in the colleague's home but will also require travel to other sites and include both sedentary and active work.
• Work-from-home requirements include the colleague's ability to set up computer equipment within their home office.
• This role requires travel at a minimum of 50% of the time.
• Travel requirements include the colleague's ability to move between work locations for client meetings and other field work assignments.
• The colleague must be able to remain in a stationary position, operate a computer and other office equipment, perform repetitive motions, assess information and files stored electronically, converse with customers and exchange accurate information.
• The colleague must be able to discern text displayed on a monitor and input data into specific fields using a keyboard.
• The colleague must have the ability to learn new tasks, follow established processes, maintain focus, complete tasks independently, complete multiple tasks simultaneously, communicate professionally with colleagues and customers, and complete tasks in situations that have a speed or productivity requirement.
• The colleague must be able to manage moderate to significant mental stress as a result of, but not limited to, a dynamic and heavy workload.
• Reasonable accommodation will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position.

Please be advised that job descriptions typically change over time as business needs, job requirements, and employee skill levels change. As such, One Call retains the right to change or assign other duties to this position at any time.