Automotive Service Advisor

AutoSavvy

AutoSavvy is the nation's largest and fastest-growing retailer of branded title vehicles, with over 20 locations in 9 states and more than 100,000 vehicles sold. We're redefining the used car industry through innovation, unbeatable value, and a mission-driven approach—planting 75 trees for every vehicle sold to offset carbon emissions. Recognized on the Inc. 5000 list four years running, we offer unmatched growth opportunities, industry-leading benefits, and a culture that promotes from within. Our team thrives in a dynamic, fast-paced environment that feels more like family, with a strong emphasis on community, teamwork, and personal development. If you're driven, ambitious, and ready to make a real impact, AutoSavvy is where your career takes off.

Schedule:

•    Monday – Friday only

•    8:00 AM – 5:00 PM  

Compensation:

$-$

Job Duties & Responsibilities:

•    Extend a professional and welcoming greeting to every customer immediately 

•    Verify all customer information including email and cell phone with every customer 

•    Gather all necessary vehicle information correctly and record accurately 

•    Identify customers primary concern and accurately document everything needed to ensure vehicle will be fixed right the first time 

•    Write a detailed repair order for each customer given their needs 

•    Perform visual walk around of the vehicle making any note of vehicle condition 

•    Work with and assist automotive technicians on repair orders 

•    Perform clear and consistent communication with every customer 

•    Handle all customer concerns immediately with a fair resolution for the customer and the dealership 

•    Maintain a high level of customer satisfaction scores 

•    Give fair and competitive price quotes along with detailed documentation 

•    Follow all factory guidelines for warranty coverage 

•    Apply a high standard of employee conduct including reliability, promptness, appearance and professional behavior 

•    Additional duties assigned 

Required Skills:

•    Excellent communication and interpersonal skills to interact effectively with customers and address their concerns

•    Understanding of automotive systems and terminology to explain issues and services to customers accurately.

•    Capability to upsell services and products while maintaining customer trust.

•    Ability to prioritize tasks effectively to meet service deadlines and improve customer satisfaction.

Preferred Experience:

•    Prior work in the automotive industry, whether as a technician, mechanic, or in a related role, helps build a strong technical foundation.

•    Background in customer-facing roles, especially in service-oriented industries, is crucial for developing interpersonal skills and understanding customer needs.

•    Experience in sales, particularly in automotive or related fields, can help in upselling services and managing customer relationships effectively.

•    Familiarity with service department operations, including scheduling, parts inventory, and workflow, is beneficial.

•    Familiarity with automotive diagnostic tools and software can improve communication with technicians and help in troubleshooting.

Physical Expectations:

•    Walking and standing for extended periods, especially when interacting with customers or checking the service area.

•    Occasional bending, stretching, or reaching to handle paperwork or while inspecting vehicles.

•    Visual Acuity to be able to inspect vehicles and read documents (even though most work is administrative, there could be a need to inspect cars on the lot).

•    Verbal Communication the ability to speak clearly and listen attentively to customers' concerns, technicians' explanations, and communicate effectively.

•    Auditory Acuity to hear well to communicate with coworkers and customers in potentially noisy environments (like the service department).

•    Manual Dexterity to use a computer, phone, or other office equipment efficiently.

•    Light Lifting to occasionally lift or move light objects, such as parts, paperwork, or small tools weighing up to 20-30 lbs.

•    Sitting for Extended Periods such as sitting at a desk or in meetings, handling tasks and paperwork.

Benefits:

•    Medical, Dental, and Vision insurance

•    HSA Match

•    Employer paid Life Insurance

•    Employee Assistance Program

•    Pet Insurance

•    Retirement Plan with Employer Match

•    Gym Discount

•    One of the best Paid Time Off policies in the industry

•    Employee Vehicle Purchase Program

AutoSavvy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

All offers of employment are contingent upon successfully passing of a background check and motor vehicle verification.  

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