Residential Loan Servicing Supervisor

Position Summary

We are seeking a hands-on Residential Loan Servicing Supervisor to lead and actively support daily operations for residential, mortgage, and commercial loan servicing. This is a working supervisor role—you will both supervise the team and personally perform servicing tasks to ensure accurate, compliant loan servicing from setup through payoff. You will partner closely with internal teams and serve as an escalation point for complex servicing issues.

What You'll Do:

Lead & Support the Team

• Supervise, coach, and train residential real estate and commercial loan servicers
• Work alongside the team. Assure that processes and procedures are efficient and compliant.
• Participate in hiring and performance management
• Foster a collaborative, member service-focused environment

Hands-On Loan Servicing

• Perform and oversee servicing for commercial loans, residential mortgages, and real estate lending products
• Assist with loan setup, file maintenance, payoffs, disbursements, and GL entries
• Serve as escalation point for member, borrower, and attorney questions

Compliance & Audit

• Ensure commercial and residential real estate loan servicing is accurate, compliant, and audit-ready
• Act as primary contact for servicing audits and reviews
• Maintain procedures and incorporate regulatory or policy changes

Systems & Process Improvement

• Work directly in servicing systems supporting residential and commercial real estate loans
• Partner with vendors and internal teams to improve workflows and accuracy
• Support servicing projects and quality improvement initiatives

Reporting & Communication

• Track servicing KPIs and prepare regular reports
• Identify trends or issues and recommend solutions
• Communicate with members, borrowers, attorneys, vendors, and internal partners

Servicing Functions You'll Support

• Review and maintain residential and commercial real estate loan files
• Perform loan corrections and general ledger postings
• Manage ACH and automatic payment setups
• Monitor recorded mortgages and collateral documentation
• Prepare payoff quotes and process discharges
• Support secondary market documentation and reconciliations
• Conduct quality control reviews of residential mortgage originations
• Manage tax, insurance, PMI, ARM adjustments, HELOC conversions, and commercial      loan recasts
• Assist with member calls and servicing issues as needed

Disclaimer:  This job posting provides a general overview of the position and is not intended to be a comprehensive job description listing the activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Requirements

Qualifications

• Strong experience in residential, commercial and real estate loan servicing
• Knowledge of servicing regulations and compliance requirements
• Basic understanding of general ledger accounting
• Ability to balance hands-on work with supervisory responsibilities
• Strong organizational, communication, and problem-solving skills
• Proficiency with loan servicing systems and financial applications

 Education & Experience

• Experience in residential, commercial or real estate loan servicing required
• 1–2 years of experience in a bank or credit union
• Prior lead or supervisory experience preferred
• High school diploma or equivalent

 Supervisory Responsibilities

• Supervision of Residential Mortgage and Commercial Real Estate Loan Servicers

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The pay range for this position is $29.00 to $36.00 per hour and is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The range may be modified in the future. An employee's pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability.

SCU Credit Union is an equal employment opportunity employer.