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Customer Service Representative

2 weeks ago

Escondido, California, United States QP TECHNOLOGIES Full time $63,000 - $75,000 per year

Position Summary:

Provide customer service and sales support to prospects and customers, both external and internal for microelectronic packaging and assembly services.

Essential Duties:

The Customer Service Rep will work closely with sales, engineering, management, and manufacturing to assure that the customer's technical requirements are accurately determined, communicated, and customer fulfillment is attained

Other Duties & Responsibilities (Optional)

· Actively engages with customers through all stages, including generation of quotes, thoroughness of purchase orders and supporting documentation.

· May support the sales team with trade show activities.

· Respond to customer inquiries in a timely manner.

· Act as liaison between the customer and manufacturing.

· Routinely follows up to ensure customer satisfaction.

Minimum Qualifications:

Minimum 2 years proven success in customer service or sales role. An AA or BS/BA degree is desirable.

· The ability to exercise independent judgement and discretion in a fast-paced environment with people with varying levels of experience and education is critical.

· Prior experience in manufacturing/IC assembly is required.

· Superb reading comprehension, attention to details and excellent verbal and written communication skills are required.

· Proficient with Microsoft Suite, Outlook email and ERP platforms, preferably Epicor

· Must be able to adapt to changing needs.

· Motivated, self-starter mindset is required.

· Must be a U. S. Person authorized to work in the United States.

Key Competencies:

Excellent written and oral communication skills with both internal and external customers. Ability to develop and maintain excellent customer relationships. Possess good time management skills. Ability to use common sense to solve practical problems. Ability to interpret a variety of instructions furnished in written and oral form.

Preferred Skills:

Salesforce or equivalent CRM platform experience is preferred. Prior experience working in a contract manufacturing ISO 13485, ISO 9001 and ITAR environment is preferred.

Work Environment:

While performing the duties of the job, the employee is regularly required to sit, stand and/or walk for extended periods of time; use hands and fingers; reach with hands and arms; and talk and hear. Indoors, environmentally controlled.

Job Type: Full-time

Pay: $63, $75,000.00 per year

Work Location: In person