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Agency Support Representative

6 hours ago

Murray, Kentucky, United States The Murray Insurance Agency Full time

Overview

We are seeking a dedicated and personable Agency Support Representative to join our team. This role involves providing exceptional customer support and client services, ensuring smooth communication between clients and the agency. The ideal candidate will possess strong communication skills, be multilingual or bilingual in English and other languages, and have experience in call center environments or customer service roles. This position offers an opportunity to develop your skills in a dynamic setting while assisting clients with their needs through various channels.

Responsibilities

  • Handle inbound and outbound calls with professionalism, demonstrating excellent phone etiquette and communication skills
  • Provide exceptional customer support and client services by addressing inquiries, resolving issues, and offering solutions
  • Perform data entry accurately to maintain up-to-date client records and documentation
  • Assist clients with account information, service details, and general questions via phone, email, or chat
  • Support sales initiatives by promoting services and products where appropriate
  • Manage cash handling responsibilities when necessary with accuracy and integrity
  • Utilize Microsoft Office applications and computer skills to document interactions and generate reports
  • Analyze customer feedback and call data to identify trends and suggest improvements for service delivery
  • Maintain a positive attitude while working in a fast-paced call center environment

Qualifications

  • Multilingual or bilingual abilities, with proficiency in English; additional languages are a plus
  • Previous experience in call center settings, customer service, or client support roles is preferred
  • Strong communication skills, both verbal and written, with excellent phone etiquette
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic computer skills
  • Ability to handle data entry tasks efficiently with high accuracy
  • Experience with outbound calling and analysis skills is advantageous
  • Capable of managing cash handling responsibilities responsibly when required
  • Demonstrated ability to work well under pressure while maintaining professionalism
  • Strong organizational skills with attention to detail in typing and documentation tasks

This role is integral to maintaining high standards of client satisfaction and operational efficiency within our agency. We welcome candidates who are eager to contribute their skills in a supportive team environment.

Job Type: Full-time

Pay: $36, $40,000.00 per year

Benefits:

  • 401(k) matching
  • Health insurance
  • On-the-job training
  • Paid time off
  • Professional development assistance

Work Location: In person