government operations consultant i

Requisition No:

Agency: Department of Health

Working Title: GOVERNMENT OPERATIONS CONSULTANT I

 Pay Plan: Career Service

Position Number:

Salary:  $45, Includes CAD of $1,

Posting Closing Date: 12/31/2025 

Total Compensation Estimator Tool

Open Competitive Opportunity 

Specific Responsibilities:

This is a Government Operations Consultant I position, functioning as the Quality Improvement Analyst, providing support to the agency Quality Improvement (QI) Manager. Provides assistance, consultation, and coordination in the preparation, monitoring, evaluation, and implementation of the agency activities related to quality improvement and the foundational plans in accordance with the DOH standards. Work is performed under the supervision of the Operations & MGMT Consultant II – SES This position requires independent judgement, initiative, applying general knowledge of business practices and skill in applying instructions to accomplish various job functions.

This position is designated as a sensitive position and is required to maintain confidential information in accordance with the Florida Department of Health (FDOH) Palm Beach County Health Department (CHD) Information Security Policy, Protocols, and Procedures. Confidential data sets Outreach, Administrative, and Clinical Information. This position is designated as the Key Custodian for this office as per the DOHP-50-10 Information Security and Privacy Policy. This position will view, update, and release confidential information. Access to Ariba On Demand, and FIRS.

Quality Improvement Related Tasks

Provides technical assistance in developing, implementing, and tracking the CHD's Performance Management and Quality Improvement Plan (PMQI).

• Assists the QI Manager with coordinating quality improvement trainings, focusing on educating program managers, supervisors and program directors about the cross-functional impact and benefits of QI Projects. This involves demonstrating how QI initiatives can improve workflows, enhance service delivery, and promote continuous improvement.
• Provide support in coordinating QI related activities with the Preventative Medicine/Public Health Residency rotation including preparation of handouts and training materials.
• Track and monitor the progress of on-going QI projects, using data to assess performance and identify areas for improvement.
• Assists in conducting thorough data analysis to support decision-making and utilizes findings to guide the development and implementation of effective quality improvement strategies.
• Track training feedback and prepare training certificates.
• Utilize specialized software, such as Microsoft Publisher, Microsoft Visio, Adobe Professional, and Adobe Captivate.
• Maintain the QI SharePoint site and training calendar.

Foundational Plans Strategic Plan (SP), Performance Management and Quality Improvement Plan (PMQI) Community Health Improvement Plan (CHIP) and Workforce Development Plan (WFD).

Assists in tracking, monitoring, and evaluating foundational plans including but not limited to the foundational plans standards, annual progress report (APR), annual reviews of the plans and all other documents required by the state office and serves as a backup contact for plan leads.

• Reviews data and assures compliance of data submission by programs through the Performance Improvement and Management System (PIMS) or similar data management system in place.
• Prepares presentations and provides regular updates on the status of the foundational plans.
• Assists by collaborating with other plan leads to assure alignment of plans and reviews accreditation standards.
• Assists in conducting agencywide SWOT analysis and other strategic planning techniques to engage staff and support the continuation of a relevant strategic plan, workforce development plan and performance management and quality Improvement plan.
• Assists in identifying and participates in the evaluation of strategic opportunities pertinent to the objectives of the organization.
• Reviews and analyzes data to identify areas of opportunity for improvement.
• Assists QI Manager to develop and maintain evaluation reports on progress made in implementing objectives and measures related to each of the foundational plans.
• Monitors and measures the agency's performance against set targets and prepares reports detailing progress towards goals, identifying opportunities for improvement, and recommending solutions.
• Reviews key data sources and deploys surveys as needed.
• Submits Annual Performance Reports and any other key reports requested by the State Office.

 Manages agency public health accreditation activities in accordance with Public Health Accreditation Board (PHAB) standards.

Maintains a document management approach for proposed and selected documentation; responds to requests for additional/clarifying documentation from Florida Department of Health (FDOH) and PHAB.

• Manages the development and submission of required reports to PHAB/FDOH.
• Monitors revisions to the PHAB Standards and Measures, analyzes changes, and recommends appropriate actions to address the change.
• Prepares presentations and trainings for better understanding of accreditation.

 Works on special projects and/or assignments as requested.

Participate in staff meetings, in-service training, and other staff development activities.

Performs other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Knowledge of the methods of data collection and analysis.
• Knowledge and understanding of the principles, processes, and requirements for strategic and quality improvement planning and development.  
• Ability to collect, evaluate, and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of operational and management practices.
• Ability to organize data into logical format for presentation in reports, documents, and other written materials.
• Ability to conduct fact-finding research and utilize problem-solving techniques.
• Ability to understand and apply applicable rules, regulations, policies, and procedures relating to operational and management analysis activities.
• Ability to plan, organize and coordinate work assignments.
• Ability to establish and maintain effective working relationships with community partners and or with a diverse population.
• Advanced skills in the use of technology-based programs and platforms (Internet, email, Microsoft Word, Excel, Teams, and PowerPoint).
• Ability to create, compose, and edit written material.
• Ability to work independently.
• Strong interpersonal and communication skills.

Qualifications:

Licensure/registration/certification requirements: 

• N/A

Other job-related requirements for this position:

• Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.  Emergency duty required of the incumbent includes working in special needs shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
• A Valid Driver's License.
• May be required to lift 30 pounds.

Working hours:   (A) Daily from 8:00AM to 5:00PM      (B) Total hours in workweek 40.

Florida Department of Health Mission, Vision, and Values: 

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

800 Clematis Street, West Palm Beach, FL 33401

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click );

• Flexible Spending Accounts;
• Tuition waivers;
• And more

For a more complete list of benefits, including monthly costs, visit 

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check. Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:  

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section , F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section , F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans' Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.