Customer Service Professional

1 week ago

Oxnard CA, United States Careers in Payments Full time

Join a Fast-Growing Fintech Team as a Customer Support Specialist—Empower Merchants, Agents, and Partners Across the Payments Ecosystem

We're seeking a dynamic and detail-oriented Customer Support Specialist to join our team in the payments and financial technology space. If you're experienced in merchant services support and passionate about helping businesses thrive, this is your chance to be part of a company that powers thousands of merchants, agents, and partners with cutting-edge tools for ACH, credit card, and check processing.

Job Description

As a Customer Support Specialist, you'll be the frontline of our financial technology organization—supporting merchants, agents, and channel partners across a suite of payment technologies. You'll manage servicing tickets, assist with onboarding, and ensure smooth operations for our clients using virtual terminals, invoicing tools, point of sale and integrated APIs.

Key Responsibilities

  • Support merchants, agents, and channel partners
  • Assist with onboarding and platform setup
  • Troubleshoot payment and integration issues

Key Payment Products

  • ACH, card, and check processing tools
  • Virtual terminals, invoicing, and APIs
  • CRM and risk management dashboards

Qualifications

  • 2+ years in customer support (payments or SaaS related)
  • Strong communication and problem-solving skills
  • Familiarity with merchant onboarding or payment platforms

Why Apply?

  • Work with a recognized leader in embedded payments
  • Help support 100K+ merchants and partners
  • Grow with a collaborative, mission-driven team

Ready to make an impact in electronic payments? Apply now and help shape the future of fintech.

Job Type: Full-time

Pay: $80, $160,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Vision insurance

Work Location: In person

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