Technical Customer Support Specialist I

Company Overview

At GrowthZone, your mission is our mission. We wake up every day to serve our customers—building modern, all-in-one software that empowers associations to grow faster, engage members more deeply, and operate more efficiently.

As a trusted technology partner, we're committed to helping membership-based organizations—chambers, trade associations, and nonprofits—amplify their impact through smart, scalable solutions.

With thousands of customers across North America, GrowthZone is redefining what association management software can do. Our platform streamlines day-to-day operations with intuitive tools for billing, communication, websites, events, reporting, and more—backed by a team that understands the unique challenges associations face and is invested in their success.

We're a fast-growing SaaS company with a strong customer base, an expanding product ecosystem, and a bold vision for the future. We combine purpose with performance—driven by innovation, collaboration, and a shared belief that when associations thrive, communities thrive.

GrowthZone is a remote-first company, and all applicants must be authorized to work in the United States.

Salary and Benefits

At GrowthZone, we are committed to offering competitive compensation aligned with employee qualifications. The salary range for this position is $45,000 - $55,000, determined based on individual experience, skills, and internal parity.

We provide a comprehensive benefits package for our full-time team members, including medical, dental, and vision plans with company contributions to HSAs/FSAs, company-paid life insurance, long-term disability coverage, and a 401(k) retirement plan with company match. Employees also benefit from bi-weekly payroll, Responsible Time Off (RTO), 13 paid holidays, and 10 days of Sick and Safe Time annually. Our core business hours are 8:00 am to 5:00 pm CT, with managers able to approve flexible or compressed schedules to support work-life balance.

Technical Customer Support Specialist I

We are looking for a Technical Customer Support Specialist I to serve as an ambassador for GrowthZone—providing exceptional customer care, technical guidance, and product expertise. In this position, you'll interact with customers through email, chat, and phone, monitoring a shared help ticket queue and delivering first-level technical support to ensure timely, high-quality responses. Your ability to balance customer empathy, professional communication, and analytical problem-solving will help our customers gain greater value from our market-leading software.

A typical day involves responding to approximately 5–10 support tickets (around 40 per week) while assisting customers via phone and chat. You'll troubleshoot and resolve a variety of technical issues, document your findings, and occasionally identify software bugs or suggest improvements. You'll work closely with teammates and other departments to provide efficient resolutions, all while receiving comprehensive training, mentorship, and continued learning opportunities to expand your software expertise.

This role is an excellent opportunity for someone who enjoys helping others, solving puzzles, and developing their technical skills. Customer satisfaction is a top priority, and you'll be part of a collaborative team that values curiosity, communication, and continuous improvement.

After one year, you'll know you were successful if:

• You are confident and knowledgeable about our suite of GrowthZone products, with a working understanding of SQL.
• You consistently meet or exceed your ticket resolution goals and maintain a high customer satisfaction rating.
• You provide thorough, accurate documentation and deliver timely, professional communication in every customer interaction.

If you have customer support experience and an aptitude for technical problem-solving, we invite you to apply now