Shift Lead

4 hours ago

Norfolk, Virginia, United States Taco Bell Full time

The shift lead role provides a training ground for restaurant management. Support the AGM & GM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others.

Success Factors:

  • Leads by example with high standards in customer service, cleanliness and quality
  • utilizes resources for effective training and development of team
  • builds a team through selecting and onboarding new hires
  • Takes absolute pride in everything you do and Taco Bell's values
  • Goal-oriented leader that enjoys a fast-pace environment
  • Values customer service and positively impacting our guest's experience
  • Practices high quality food and cleanliness standards

REQUIREMENTS:

  • Must be 18 years of age or older

Benefits

  • Flexible Schedules
  • Free meals
  • Competitive starting pay
  • Rapid advancement opportunity to a management position
  • Strong charity partnerships within our local communities

You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Requirements:

  • Strong preference for internal promote form Hourly Champion position.
  • Must be at least 18 years old.
  • Must pass background check criteria and drug test.
  • Must have reliable transportation.
  • Able to do basic business math.
  • Able to stock shelves and coolers.
  • Able to oversee and manage subordinate employees and provide direction.
  • Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin.
  • Able to clean the parking lot and grounds surrounding the restaurant.
  • Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.

Responsibilities:

Ensuring Consistent Customer Satisfaction

  • Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
  • Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
  • Ensure that all employees present a neat clean appearance and wear company uniform.
  • Personally demonstrate the Customer needs are the highest priority.
  • Ensure food safety, quality and accuracy of orders.
  • Resolve customer complaints quickly while maintaining positive customer relations.
  • Greets customers with a smile, is polite and pleasant when speaking with customers.
  • Works with urgency.
  • Works with management and fellow employees.
  • Cooperation with peers – work with fellow employees as part of a team, helps others when they need a hand.
  • Demonstrates a positive and enthusiastic attitude with co-workers.

Attendance

  • Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work.
  • Understands and uses approved time keeping system, including accurately recording all hours worked.

Initiative and Energy

  • Takes action without being told, goes beyond what is simply required and maintains a high activity level.

Developing People

  • Provide regular feedback to the RGM on the performance of Team Members.
  • Provide ongoing constructive and complimentary feedback to Team Members.
  • Actively participates in the training of Team Members.
  • Handle conflicts constructively and works with RGM to achieve resolution.

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