CDL B Propane Service Technician

Summary

Crystal Flash is a trusted provider of propane energy solutions for residential, commercial, and agricultural customers. We pride ourselves on safety, reliability, and outstanding customer service. We're looking for a skilled Propane Service Technician to join our team and help us deliver safe, dependable energy to the communities we serve.

Essential Duties and Responsibilities:

As a Propane Service Technician, you'll be on the front lines ensuring propane systems are installed, serviced, and maintained to the highest safety standards. Your day-to-day work will include:

• Installing and servicing propane tanks, regulators, and piping systems
• Conducting leak tests, system checks, and preventive maintenance
• Troubleshooting equipment issues and completing timely repairs
• Delivering, setting, and connecting propane and fuel tanks and cylinders
• Responding to customer service needs, including emergency calls
• Educating customers on safe propane system use and maintenance
• Maintaining accurate service records and safety documentation
• Upholding all safety regulations, company policies, and industry codes

Reports to:

This position reports to the Senior Service Manager

Qualification Requirements:

• Strong mechanical aptitude and problem-solving skills
• Ability to lift and move up to 50 lbs
• Strong customer service and communication skills
• Commitment to safety and teamwork

Education and/or Experience:

• High school diploma or equivalent required; technical training a plus
• Experience in propane, HVAC, plumbing, or related service field preferred

Certificates, Licenses, and Registrations:

• CETP certification preferred (or ability to obtain)
• CDL with Hazmat B is required
• Valid driver's license with a clean driving record

Work Environment:

Propane Technicians work both indoors and outdoors in a variety of environments, including those with heat, rain, and snow. Requires travel to customer locations, which may include residential, commercial, and agricultural properties. Physical requirements may include lifting, carrying, and bending. Technicians may work occasional overtime and on-call rotations, as dictated by seasonal or emergency requests.

Why Crystal Flash

• Competitive pay
• 100% Employee-Owned (ESOP)
• Comprehensive benefits package (medical, dental, vision, 401(k), etc.)
• Paid training and certification support
• Tools and PPE provided
• Career growth opportunities within a stable and growing industry

Schedule:

• Mondays through Fridays, 7:00 AM start time
• Occasional weekends during busy season (winter)
• Rotational on call schedule

Job Type: Full-time

Summary

Service Technicians (also called Tank Setters) for Crystal Flash are valued team members who are responsible for setting up customer systems by delivering and installing equipment to comply with safety standards, codes, and regulations, and customer account agreements. Team members are expected to support the company's mission and vision by demonstrating the following values: integrity, safety and environmental protection, customer service, open communication, diversity, teamwork, and financial responsibility.

Essential Duties and Responsibilities

• Safely and efficiently drives commercial vehicles Monday through Friday and occasionally on weekends in all types of weather conditions
• Perform testing and inspection functions by completing gas checks, pressure and leak tests, code inspections, and evaluating the condition of gas appliances to ensure safe and effective operation of gas systems
• Perform duties by safely operating trenchers, transfer pump, pipe cutter, boom truck, and bobtail
• Complete light maintenance and repairs of related equipment
• Support the distribution process by transporting, transferring, and delivering fuels and/or related products for equipment between CF locations and customers to fulfill supply and customer agreements
• Create and maintain positive and friendly customer relations by providing product and safety information, presenting additional products and services available, responding to customer inquiries, and generally assisting customers with their fuels and related services
• Follows company policies and federal and state regulations
• Keeps a safe record regarding accidents, driving record, injuries, and other actions/events, following all company safety guidelines
• Maintains clean equipment, uniforms, and cab space, ensuring any repairs are communicated promptly
• Completes accurate and timely documentation for the delivery of products, volume of delivery, and inventory control management
• Appropriately used for internal systems, handheld devices, and other electronic equipment for work purposes
• Takes direction from dispatchers and/or managers, following delivery instructions and maintaining a good working relationship
• Communicate with team members, management, and customers in a professional and courteous manner
• Stays calm and level-headed in stressful situations and refrains from emotional outbursts

Reports to: This position reports to the Bulk Plant Manager or SAMs Manager

Supervisory Requirements: None

Position Classification: Hourly, Non-Exempt

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Certificates, licenses, registrations:

Required: Valid Michigan driver's license; CDL-A or B with Air/Tanker/Hazmat endorsements; CETP certification preferred

General Requirements, Education and/or Experience:

• Must be at least 23 years of age or older with a Commercial Driver's License, Class B
• Hazmat and Tanker endorsement must be obtained in order to be hired
• CTEP certification within first year of hire if delivering/handling propane
• At least 2 years' previous truck driving experience
• At least 2 years driving experience after graduating from truck driving school
• No BACs, DUIs, DWIs or license suspensions for moving violations in the past 5 years
• No major preventable accidents within the past year
• No reckless driving convictions in the last 5 years in a personal or commercial vehicle
• Able to pass a DOT physical and drug test
• Able to work rotational 24-hour week on-call shift
• Knowledge of driving safety rules and regulations
• Knowledge of mechanics and hazardous materials preferred
• Good communication and human relation skills

Competencies:

CF Image: Keeps equipment, workspace, uniforms, and self-clean, neat, and presentable. Equipment is kept in good repair. Maintains a professional and courteous demeanor. Presents a positive story of CFE to customers and the general public.

Communication: Stays on topic, clear, and concise when presenting information. Listen carefully and respectfully to what others are saying. Ask questions. Seeks understanding. Consistence with non-verbal and verbal messages. Use the best method of communication to meet the situation (i.e., email, phone, face-to-face, written).

Conflict Management: Interacts with others to achieve mutually agreeable solutions with minimal conflict and confrontation. Deals with issues promptly in appropriate setting, don't hold grudges, and can move on after a conflict has ended. Is open to other viewpoints. Stays calm and level-headed in stressful situations and refrain from emotional outbursts.

Customer Engagement: Helps customers find the best solution to their needs. Is open and responsive to customer complaints. Take the heat. Confirms satisfaction and demonstrates ownership of actions and problem resolution. Gathers customers' viewpoint, makes corrective recommendations, and helps the organization search for new opportunities for products and services. Modifies personal style, focusing on the needs of others. Maintains positive relations with both internal and external customers.

Flexibility: Adopts new methods, procedures and changes in a positive manner. Works effectively in a variety of situations.

Product Control: Responsible for ensuring accurate delivery of products, volume of delivery, control and containment of fuels and related products, and proper inventory management.

Recordkeeping: Properly document customer deliveries and other services to ensure accurate record keeping and control. Utilize internal systems, handheld devices, computer programs, documents and other methods for processing transactions.

Regulatory: Knowledge of and compliance with all regulatory and CFE guidelines and policies.

Resilience: Maintains an optimistic and supportive outlook after a difficult experience. Can manage normal course of business rejection and tension. Manages stress. Is able to accept constructive criticism/coaching.

Safety: Maintains a safe record regarding accidents, driving record, injuries and other actions/events. Follows safety guidelines for personal protective equipment (PPE) and operations. Follows loading and unloading practices, terminal policies, SSA & bulk plant regulations, uses PPE and safety devices, uses safe lifting techniques, 3-Pt entry/exit technique, proper practices, etc. Responds appropriately in emergency situations addresses immediate risks and dangers, does not create further risk for self or others, notifies managers and authorities appropriately, responds and cooperates with investigation. Maintains hours of service, efficient workload vs. time, is rested and ready for work as scheduled. Reports damages and unsafe equipment regardless of "who" may have contributed to the damage. Reports and ensures repairs and maintenance work is completed. Brings forth recommendations as they pertain to Safety.

Self-Management: Uses time and resources effectively. Is organized. Stays on task and focuses on most important items first. Completes assignments accurately, legibly and meets deadlines. Performs work with minimal supervision and/or direction. Makes decisions within scope of authority and appropriate to the situation

Reading, Writing and Math Skills: General reading comprehension level for emails, memos, letters, and documents. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Basic writing skills for composing internal memos, email, basic letters and documents. Ability to effectively communicate with customers and team members within the company. General math skills to perform basic addition, subtraction, division and multiplication with some application.

Reasoning: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations

Work and Physical Environment:

While performing the duties of this job, the team member is required to see, drive, talk and hear. The team member frequently is required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, climb, crawl, push or pull. The team member is required to utilize manual dexterity and technical knowledge to understand and utilize basic tools, instruments, parts, couplings, manage dials and gauges, etc.

The team members must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 100 pounds, and occasionally lift and/or move more than 100 pounds. Lifting may involve overhead work. The team members are frequently required to walk across rough terrain, around moving vehicles, and over or around obstacles. He/she is required to pull and/or push hoses, attach couplings, turn valves and manipulate hand tools. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

While performing the duties of this job, the team member regularly works in outside weather conditions. The employee frequently works near moving mechanical parts. The employee occasionally works in high, precarious places and is occasionally exposed to fumes or airborne particles.

The noise level in the work environment is usually moderate. The employee performs work in a predominately solitary environment. The primary form of communication is by telephone.