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Store Manager, South Coast Plaza

13 hours ago

Costa Mesa, California, United States OTB Spa Full time $100,000 - $110,000

Founded in 1976, Staff International is a Creative Production Platform, based on employees' worth recognition, technological innovation, and sustainable practices, part of OTB Group.

With over 40 years of experience in the fashion industry, at the service of both OTB's brands and international licensed labels, Staff International represents the soundest Made in Italy craftsmanship.

We ground creative visions on research and analysis to implement reliable knowledge in our complete production cycle. In an ever-changing fashion environment, our job keeps the highest standards of brand consistency, making flexibility and speed key features of complexity management. That's how we design, produce and globally distribute collections working side to side with the most relevant personalities of the fashion scene - while taking care of content development and implementation, finely curated for every purpose, from media to commerce, from retail to metaverse.

As a key industrial platform for some of the labels in OTB's portfolio,including Maison Margiela and its MM6 advanced contemporary line, Jil Sander, Marni and Diesel's shoes, bags, and small leather goods division, Staff International also works under an exclusive worldwide license with Dsquared2.



Job Summary:

The Store Manager is responsible for establishing and maintaining clientele, oversees and is accountable for the operation of the store ensuring maximum sales and profitability through merchandise, inventory, expense control, human resources management, and managing operating costs. Moreover, the Store Manager takes a proactive approach to business trends and needs.

Job Description:

Sales

  • Maintain a full understanding of the business strategy and action to achieve sales and financial goals and targets.
  • Build store strategy and annual action plan that indicates roadmap of expected sales and financial achievements.
  • Communicate and track store sales and Key Performance Indicators (KPI's) providing context and rationale for business sales results.
  • Review store schedules weekly to ensure appropriate coverage and payroll management.
  • Ensure the store achieves expense budgets through monitoring and controlling expense items.
  • Review profit and loss reports monthly and develop action plans to address expense controls as needed.
  • Participate in all aspects of store operations, including recruiting and training store associates, co-coordinating store logistics, and working with store team to ensure store is fully operational.

Training & Development

  • Foster an inspiring environment for engagement and learning that empowers people to realize their full potential.
  • Responsible for recruitment of all store personnel.
  • Ensure the store team is trained in all aspects of their job responsibilities and focused on their store's business objectives and strategies.
  • Train store in new and existing policies and procedures.
  • Identify strengths and areas of development of store personnel.

Customer Service

  • Ensure staff are trained in customer service standards to provide a stellar customer experience.
  • Ensure clientele processes are being held to a high standard within stores.
  • Lead and follow up on clientele program. Ensure all sales professionals are developing and re-training long-term clients.
  • Develop and increase existing customer database.
  • Ensure CRM is delivered within the Company standards.
  • Work with direct supervisor and the store team to ensure customer issues are resolved to the customers' satisfaction.

Operations

  • Maximize efficiency and protect business integrity by applying Store Operation policies and procedures provided by Home Office.
  • Ensure efficient management of staff floor coverage and a high level of productivity by utilizing the Scheduling Tools provided.
  • Effectively manage store head count and payroll budgets as given by the Company.
  • Utilize all tools and proactively plan schedules to maximize business potential.
  • Responsible for a well maintained, clean and organized store to support efficient operations and a comfortable shopping experience.
  • Responsible for accuracy in all POS transactions along with cash handling and banking procedures.
  • Ensure all staff members are properly trained in handling POS transactions.
  • Responsible for adhering to all banking/accounting policies.

Merchandising

  • Lead and monitor store merchandise standards to ensure they are in-line with the Company's direction.
  • Conduct daily/weekly/monthly analysis of business and product reports to properly understand and react to any business/merchandising changes.
  • Slow seller/best seller management: collaboration with the Company to emphasize commercial store needs.
  • Partner with visual associate to effectively manage merchandising to achieve maximized sales.
  • Ensure all visual standards/guidelines (criteria and quantities) are implemented effectively and product/display presentations are maintained per standards/guidelines.

Physical Requirements

  • The physical demands described must be met by an individual to successfully perform the essential

    functions of this job:

  • Required to stand and walk for up to eight hours in a workday.
  • Required to lift and or move up to 50 pounds.
  • Required to be able to engage in the following activities: Bending, stooping, reaching, twisting, grasping, pinching, reaching/lifting above shoulders in a repetitive manner; use hands to finger, handle, or feel; reach with hands and arms; talk and hear; and work with cleaning solutions.

Competencies

  • Financial Management.
  • Ethical Conduct.
  • Customer/Client Focus.
  • Learning Orientation.
  • Performance Management.
  • Leadership.
  • Communication Proficiency.

Qualifications and Education Requirements

  • Previous retail customer service experience in luxury market.
  • Previous client book preferred.
  • Excellent customer services skills.
  • Previous keyholder experience preferred.

Preferred Skills

  • 4-year degree and/or equivalent combination of work experience.
  • Experience in luxury / high-end clienteling environment.
  • Elevated market awareness and networking skills
  • Multi-unit management experience

#MRN #LI-AR

Salary Range: $100-$110k

Applicants must be legally authorized to work in the United States at the time of application and be able to provide proof of employment eligibility upon request. Employment is contingent upon the successful verification of this authorization in compliance with federal immigration laws.