Telephone Switchboard Operator – Salem VA Medical Center

1 week ago

Salem, Virginia, United States I-2-I Solutions, Inc. Full time

Key Responsibilities

  • Provide switchboard coverage 8 hours per day (7:00 AM – 11:00 PM), including weekends and holidays.
  • Answer all calls within three rings, in a professional and courteous manner.
  • Direct calls to appropriate departments or personnel; provide general and patient information when authorized.
  • Respond immediately to emergency calls and alerts, including Code Blue, Code White, fire alarms, and disaster notifications.
  • Operate VA paging systems and maintain current on-call rosters using the VISTA system.
  • Document all unusual incidents, emergencies, and system issues in the daily log; submit summary reports to management and VA COR.
  • Safeguard VA property, maintain confidentiality, and adhere to federal and VA security and conduct policies.
  • Maintain a clean, professional appearance and demeanor at all times.

Required Qualifications

  • U.S. Citizenship (required for federal access).
  • Ability to obtain a VA Low-Risk/NACI background investigation prior to start (VA-sponsored).
  • Minimum of two (2) years of experience performing switchboard or telephone operator duties in a medical, government, or large institutional environment.
  • Proficiency in using CISCO telephony systems, VISTA, and related call center software.
  • Strong communication skills, fluent in English (spoken and written).
  • Ability to handle stressful and emergency situations with professionalism and composure.
  • Basic computer skills (Microsoft Office, call logs, and web-based communication tools).

Preferred Qualifications

  • Previous experience working at a Veterans Affairs Medical Center or federal healthcare facility.
  • Familiarity with HIPAA and federal privacy standards.
  • Experience handling emergency dispatch or hospital paging systems.
  • CPR certification or experience with medical codes is a plus.

Additional Requirements

  • Must wear VA-issued identification badge while on duty.
  • Must comply with VHA Directive 1085 – Smoke-Free Policy.
  • Must be punctual, reliable, and capable of working assigned shifts including holidays.
  • Participation in a brief transition/training period may be required prior to full operations start.

Job Type: Full-time

Pay: $ $25.50 per hour

Work Location: In person

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