Customer Support Representative

4 days ago

Duluth, Georgia, United States Irca Group Full time
IRCA is a prominent international provider of semi-finished ingredients for the bakery, pastry, and gelato markets. They cater to independent producers as well as large food manufacturers, including consumer packaged goods (CPG) companies. The company's core product offerings consist of chocolate, chocolate decorations, creams, pastry mixes, gelato ingredients, and various other bakery and pastry ingredients.
Headquartered in Italy, IRCA was acquired by Advent International, a global private equity firm, in July 2022. The company has demonstrated a strong history of growth over the past decade. As part of its growth strategy, IRCA made two bolt-on acquisitions in 2022. They acquired Cesarin, a provider of candied fruits, and Anastasi, a supplier of pistachio ingredients. These acquisitions expanded IRCA's product portfolio and market reach.
More recently, IRCA acquired the leading manufacturer of sweet and cereal products in Europe and the US. The target company focuses on high-value specialty ingredients for the Food Manufacturers segment. Their product range includes sweet particulates, chocolate confections, baked inclusions, variegates, and fruit purées. This deal, successfully completed in March of 2023, is a transformative move for IRCA, establishing them as a global leader in the semi-finished ingredients industry. With this acquisition, IRCA has a combined revenue of €1 billion in 2023 and a presence in 22 manufacturing facilities across Europe, the US, and Vietnam. This expanded manufacturing footprint and diversified product portfolio positions IRCA as a key player in the market, serving a wide range of customers in the bakery, pastry, and gelato sectors, as well as food manufacturers.
This is a onsite role and you can work in our offices located in Suwanee, GA. onsite daily, general hours are 8AM to 5PM We are seeking an experienced and resourceful representative to oversee the day-to-day relations with our clients. The Customer Support Representative will be responsible for collecting information on how to best serve clients. They will work with many different departments within the organization to coordinate information from beginning to end in regard to what is requested from the and setup new customers and vendors. Documenting the initial to end process and coordinate with various departments is a focal point and will require someone who is detailed focused and organized for the position. Responsibilities
  • Manage new customer onboarding process, with supplying requested documentation from the customers requests 
  • Working with all departments to obtain what is being requested to be completed by the customer. Being the point person with Legal on all NDAs, any supplier agreements or any document that requires the company's signature across all divisions. 
  • Coordinate legal documents with the legal department, communicate the discrepancies in any agreement to the Sales Rep and follow the process until the end of the complete signed document between both parties. 
  • Work as a Liaise with the in-house teams, Customer Support, Sales Rep, QA, Regulatory, Legal, CCO across all divisions. POC for all customers, set up from both sides Customer and Company.
  • Organize internal staff and setting schedules for deliverables 
  • Organize multiple projects and services across all divisions including item set up
  • Collect and analyze a variety of data to ensure that it meets the intended requirements.
  • Ability to effectively communicate and work with multiple departments 
  • Able to handle multiple tasks or projects at one time meeting assigned deadlines. Document in a detailed tracker to understand and help others relate to customer projects 
  • Escalate complaints to relevant departments across all divisions.
Qualifications
  • 3-5+ years related experience or equivalent combination of education/experience and training.
  • Outstanding organizational skills
  • Excellent verbal and written communication skills
  • Basic knowledge of food quality assurance principles 
  • Proficient with computer application and programs associated with the position
  • Strong attention to detail and follow-up skills 
  • Ability to function and maintain focus in a high demand environment
  • Ability to prioritize and multi-task according to workflow/demands
  • Apply critical thinking skills (analyze/evaluate/consider solutions/act)
  •  Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.
  •  Analytical mindset with attention to detail.
  •  Ability to multitask and adapt to a fast-paced environment.
  •  Team-oriented, proactive, and customer-focused.
  • must be able to work onsite at our office is Suwanee, GA.
Irca Group offers career growth opportunities as well as competitive compensation and benefits: Medical, Dental, & Vision, 401(k) matching, Paid Vacation, and Holidays, Employee Education Tuition Reimbursement Program

  • Bilingual Customer Support Representative

    7 days ago

    Duluth, Georgia, United States Elite Kitchen and Trailers Full time

    Bilingual Customer Support Representative (English/Spanish)Location: Duluth, Georgia – On-siteJob Type: Full-timeJob SummaryWe are seeking a Bilingual Customer Support Representative (English/Spanish) to join our team in Duluth, GA. This role is responsible for providing efficient and reliable customer support from the moment a trailer purchase is...

  • Senior APD Claims Representative

    1 week ago

    Duluth, Georgia, United States Amica Insurance Company Full time

    DescriptionSenior APD Claims RepresentativeAtlanta Regional2180 Satellite Boulevard, Suite 350, Duluth, GA 30097Thank you for considering Amica as part of your career journey, where your future is our business. Ready to Join Us? Are you a detail-oriented professional with a passion for resolving complex issues and supporting customers in a time of need?...

  • Entry Level Sales Representative

    2 weeks ago

    Duluth, Georgia, United States bisco industries Full time

    DescriptionBisco Industries, Inc. is ranked among the Top 25 Distributors of electronic components and specialty fasteners in North America. We currently have multiple facilities located throughout the United States and Canada. We currently are looking for motivated individuals to work in our sales facilities. Bisco Industries believes our people are our...

  • Bilingual Sales Representative

    1 day ago

    Duluth, Georgia, United States Elite Kitchen and Trailers Full time

    We're looking for an energetic and motivated Bilingual Sales Representative (English/Spanish) to join our team in Duluth, GA.This role is perfect for someone goal-oriented, customer-focused, and passionate about sales.You'll play a key role in expanding our client base and helping customers find the right solutions, while growing your career within a...

  • Customer Resolution Specialist

    3 days ago

    Duluth, Georgia, United States Service Experts Full time

    Job Title:Customer Resolution SpecialistReports To:Contact Center Operations ManagerLocation Name:Headquarters, Richardson, TXHybrid Schedules: We offer a flexible schedule with opportunities during both weekdays and weekends. We are currently seeking candidates for weekend shifts, specifically from Wednesday to Sunday, 12 PM to 9 PM.Position SummaryThe...

  • Sales Representative, Repair Service

    5 days ago

    Duluth, Georgia, United States Century Fire Protection Full time

    Job Details Century Fire Protection Duluth - Duluth, GA Full Time Up to 25% Sales Representative, Repair, Service & Installation Div. 29  Duluth, GASummaryResponsible for generating new customers and cross selling existing customers for the required inspections of special hazard systems, fire alarms, fire extinguishers, sprinkler systems,...

  • Remote Order Entry Representative

    3 days ago

    Duluth, Georgia, United States Workoo Technologies Full time

    Your Opportunity: We are looking for a Order Entry Representative to join the Order Entry team In this position, you would play a crucial role in ensuring that the production floor has everything they need in order to create the product for our customers.Your Shift:Monday - Friday, 8:00 AM to 5:00 PM.Your Responsibilities:Editing orders in preparation for...

  • Sales Representative

    5 days ago

    Duluth, Georgia, United States PRIME MEATS Full time

    At Prime Meats, we've been delivering premium proteins since 1992, serving restaurants, butcher shops, and grocery partners throughout the Southeast. As we continue to grow across the U.S., one thing remains constant: our dedication to quality, service, and the people who bring our mission to life.Our success is built on a strong culture of respect,...

  • Sales Representative

    2 weeks ago

    Duluth, Georgia, United States Prime Meats Full time $50,000 - $100,000 per year

    At Prime Meats, we�ve been delivering premium proteins since 1992, serving restaurants, butcher shops, and grocery partners throughout the Southeast. As we continue to grow across the U.S., one thing remains constant: our dedication to quality, service, and the people who bring our mission to life.Our success is built on a strong culture of respect,...

  • Sr. Billing Representative

    3 days ago

    Duluth, Georgia, United States Pandya Medical Center Full time

    At Pandya Medical Center, we believe in going above and beyond for every patient. Our team members are dedicated professionals who truly care about making a difference. We listen, understand, and treasure each personal story shared by our patients. Our commitment extends beyond our clinic walls, with active involvement in community health fairs and...