Data Center Account Manager

Data Center Account Manager - Full-Time

HIRING IMMEDIATELY

Sunstates Security is currently hiring an Account Manager in Ashburn, VA area. This position offers a salary of $80,000 - weekly pay.

The Account Manager is responsible for the daily functioning of a contract site including operations, customer service, personnel management, security & safety, system metrics and analysis, in accordance with Sunstates objectives.

Responsibilities include but are not limited to:

Leadership & Personnel Management

• Direct, coordinate, and manage all on-site Security Officers, SOC Operators, and Shift Supervisors.
• Train, develop, and empower security personnel to uphold the highest standards of efficiency, customer service, ethics, and compliance.
• Conduct performance evaluations, coach staff, manage incentive programs, and apply corrective actions in line with company policy and regulatory requirements.
• Oversee scheduling, payroll approval, time-off management, and shift coverage to maintain 24/7 operational readiness and compliance.

Operations & Security Oversight

• Manage day-to-day site security operations.
• Maintain and improve SOC operations, ensuring compliance with security systems knowledge and regulatory requirements.
• Coordinate with Regional management to establish site goals and communicate these to customers and internal teams.
• Manage account inspections and utilize Quality Assurance checks through eHub to ensure compliance and continuous improvement.
• Monitor and track key performance indicators (KPIs) such as safety violations, MTTR, patrol rounds, incidents, badge issuance, and more.

Technology & Systems Management

• Oversee physical security systems including access control (C-Cure), CCTV (Genetec), alarms, biometrics, and visitor management.

Compliance & Risk Management

• Ensure adherence to industry standards and frameworks such as ISO 27001, SOC 2, HIPAA, GDPR, and Sunstates-specific policies
• Lead regular risk assessments, vulnerability audits, and incident investigations with detailed reporting and timely escalation.
• Maintain comprehensive documentation to support internal and external audits.

Cross-Functional Collaboration

• Collaborate with IT, Cybersecurity, Facilities, HR, Operations, and Environmental Health & Safety (EHS) teams to ensure unified security strategies.

Work Schedule & Travel

• The Site Supervisor is expected to work a minimum of 40 hours per week physically onsite, including variable shifts, weekends, and additional hours as needed for reports, training, or special events.
• Willingness and ability to travel regularly to all contracted sites as required.
• Must be able to perform physical duties such as patrols, inspections, and emergency response activities.

Core Competencies

• Leadership & Team Development
• Effective Communication Across All Levels
• Critical Thinking & Problem Solving
• Security Systems Expertise (Access Control, CCTV)
• Compliance & Regulatory Knowledge
• Data Analysis & KPI Management
• Customer Service Excellence
• Emergency & Incident Management

Required:

• Minimum 3 years of related management experience in physical security, preferably in data centers, critical infrastructure, or enterprise environments.
• Strong communication skills with the ability to effectively deliver messages across multiple organizational levels.
• Proficient in bridging data from multiple platforms to drive security program improvements.

Become part of one of the largest and fastest-growing privately held security companies in the U.S Since 1998, Sunstates Security has built a national reputation for delivering exceptional services while fostering high-quality work environments for our team. We are dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to excellence.

We believe in strategic reinvestment in our people by offering a benefits package that exceeds industry standards, pathways for career advancement, extensive internal training, and employee recognition programs. Our team members are provided with the tools, knowledge, and hands-on management support necessary for long-term success.

Our commitment to a superior workplace culture is reflected in our most recent national accolades. Sunstates Security is proud to be recognized as a 2026 Forbes Dream Employer, an honor based on independent employee feedback and workplace excellence. Additionally, we have been named a 2026 Training MVPby Training Magazine, marking the third consecutive year we have accepted this prestigious recognition. We also continue to be celebrated for our steady growth and stability on the Inc. 5000 list of America's fastest-growing private companies.

At the heart of everything we do are our core values of honor, integrity, and trust. If you are searching for a rewarding career with a proactive security partner that protects some of the country's leading organizations, we invite you to explore the possibilities at Sunstates Security. Join a successful, growing team where your talent is appreciated and have opportunities to advance your professional career.