Workplace Experience Specialist

About GlossGenius

GlossGenius is building an ecosystem enabling entrepreneurs to succeed.  We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more.

Over 100,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one.

About the Role

As a Workplace Experience Specialist at GlossGenius, you will play a vital, hands-on role in ensuring the seamless, inspiring, and efficient operation of our NYC headquarters. You will be responsible for executing day-to-day operations, managing vendor relationships, and implementing initiatives that support our in-office work environment and enhance the overall employee experience. You will be expected to work with a high degree of autonomy and judgment.

You will report to the Senior Manager, People & Talent Operations. This role is based in our NYC headquarters (near Union Square) and is required to be onsite Monday through Friday.

What You'll Do

• Act as the primary point of contact and friendly face for employees inquiring about office needs and assistance
• Own NYC HQ facilities operations and workplace services to deliver a high-quality in-office experience; proactively identify improvements and resolve issues quickly
• Serve as the primary point of contact for all building management inquiries, maintenance issues, and general repairs; manage and track office tickets, ensuring timely resolution and clear communication to employees
• Manage relationships with critical office vendors (e.g., catering, cleaning, maintenance, security) and ensure service quality is consistently high while tracking expenses against a predetermined budget
• Own the procurement, organization, and stocking of all office supplies, kitchen essentials, and equipment, optimizing spending and preventing shortages
• Design and execute employee engagement initiatives and programs that strengthen culture and connection
• Lead end-to-end onsite event logistics (space planning, setup/breakdown, catering, AV/equipment, supplies) in partnership with cross-functional stakeholders
• Partner with the broader People Operations and IT teams to prepare and manage the physical setup for all new hires, ensuring desks, equipment, and necessary access are ready on Day 1
• Own space and capacity planning and continually enhance office layout and seating plan
• Oversee office safety protocols, manage emergency procedures, and ensure the physical space remains compliant with local regulations and company standards

What We're Looking For

• 2+ years of professional experience in Office Management or Workplace Operations within a fast-paced, high-growth startup environment
• A proven track record of owning projects end-to-end with minimal supervision and maintaining a high standard of quality and attention to detail across all tasks
• Experience negotiating with vendors, managing service contracts, and balancing quality service delivery with cost-optimizing strategies
• Exceptional interpersonal and communication skills, with a focus on providing proactive, solutions-oriented support to employees

Benefits & Perks

• Flexible PTO
• Competitive health & dental insurance options, with premiums partially covered by GG
• Fertility and adoption benefits via Carrot and Kindbody
• Fully-paid parental leave policy
• 401k benefit - employees are eligible to contribute starting day 1 of employment
• Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses
• Pre-tax commuter benefits
• Dependent Care FSA
• Home office stipend

The starting base salary for this role in New York is between $80,000 - $115,000 plus target equity and benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future.

Additionally, this role is currently eligible to participate in GlossGenius's equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within our total rewards offering.

At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer.

Personal Information: Notice at Collection for Employees and Applicants

Agency Submissions
If a resume or applicant is submitted to GlossGenius by a third party without a signed search agreement in place, it will become the property of GlossGenius and no fee will be paid, irrespective of whether the candidate is hired.