Technical Program Manager

21st Century Home Health Services (21HHS)
is dedicated to delivering exceptional care to its patients while fostering a supportive and rewarding environment for its employees. The company consistently achieves hospital readmission rates below 10%—well under the industry average of more than 15%. It has also earned recognition as a 2024 Top Workplace, highlighting its culture of open communication, professional growth, empowerment, and appreciation.

As the fastest-growing home health agency in Northern California, 21HHS recently expanded into Marin and Sonoma counties, extending its reach while maintaining a reputation for excellence. Positive reviews across platforms such as Yelp, Google, Glassdoor, and Indeed reflect both the quality of care provided to patients and the outstanding experience of its employees, reinforcing its leadership in the home health industry.

This role presents a unique opportunity for a driven professional to design and build a best-in-class data infrastructure that powers an innovative, AI-enabled future. You'll be joining a dynamic leadership team to shape the next chapter of growth for one of California's most forward-looking healthcare organizations.

As a Technical Program Manager at 21st Century Home Health Services, you will play a critical role in shaping how we use data to drive smarter decisions and better patient outcomes. At the highest level, you will be responsible for building the technical program framework that aligns business needs with scalable, reliable, and secure systems. This includes designing and maintaining governance, ingestion, transformation, and visualization processes to ensure data integrity, quality, and accessibility across systems.

We are also implementing Salesforce as the central hub for day-to-day operations, and you will lead this initiative. You will bring experience managing Salesforce implementations, coordinating vendors, and guiding system workflows. Ideally, you have overseen large-scale projects lasting one to two years and know how to balance structure with flexibility. Beyond execution, you will serve as a connector between engineering, clinical operations, and leadership, translating complex technical requirements into actionable roadmaps that advance both operational efficiency and long-term strategic goals.

This position requires independent thinking, a consultative approach to problem-solving, and a strong professional drive.

Our current tech stack includes Snowflake, Mulesoft, Salesforce (in implementation), RingCentral, Kinnser, CareStitch, Workato, Zapier, , Domo, Waystar, Paylocity, Careport, Lever (ATS), and Adobe. Direct experience with all of these tools is not required. What matters most is your ability to learn quickly, adapt to changing needs, and lead projects with confidence.

21st Century Home Health Services is the fastest-growing home health company in Northern California. Even with our rapid growth, our culture maintains a family feel where people support one another and share in the mission.

This is a Monday-Friday onsite role based at our beautiful new Headquarters in Burlingame, CA.

What you'll be doing:

• Lead and manage technology and process transformation projects, ensuring milestones, scope, and deliverables are achieved.
• Build and manage project plans, coordinate vendors and internal teams, and hold stakeholders accountable.
• Lead system implementations (CRM, automations, dashboards, etc.), from setup and testing through launch.
• Gather requirements, document workflows, and align outcomes with business needs across multiple departments.
• Facilitate workshops to resolve blockers and keep momentum.
• Drive change management including training, communications, and adoption support.
• Track success metrics such as timeliness, adoption, efficiency gains, and impact on staff or patients.

What we're looking for:

• 5+ years of program or project management experience; consulting background a plus.
• Proven track record running large-scale system rollouts or cross-functional projects independently.
• Strong skills in timelines, requirements gathering, workflow documentation, and stakeholder alignment.
• Experience managing vendors and external partners.
• Familiarity with tools such as Salesforce, Snowflake, MuleSoft, Domo, or healthcare EHRs; ability to learn quickly is key.
• Excellent communication and facilitation skills, with the ability to translate technical details into plain language.
• Highly organized, self-motivated, and adaptable, with a bias for action and problem-solving.

Why you should come work for 21HHS:

• Opportunity for advancement.
• Rapidly growing organization.
• Low turnover/High morale.
• Outstanding benefits for you and your family including 401k with matching.
• Generous PTO, Medical, Dental, Life Insurance, Flexible Spending Accounts, Pet Insurance and more.

21st Century is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We strictly prohibit discrimination or harassment of any kind, including but not limited to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, or any other characteristic protected under federal, state, or local law.

The base salary for this position, not including bonus, is $165,000-$185,000 a year.