Onsite Residential Maintenance Technician

Position: Onsite Residential Maintenance Tech - HOA Community

Purpose of the Maintenance Department:

Provide additional value to our clients and tenants by employing a team of skilled, dedicated individuals to efficiently and effectively resolve service requests in a timely manner. To be stewards of our clients assets and ensure that properties are in a condition owners would be proud of.

Responsibilities:

• Understand and embody the company's mission and core values in all aspects of work and tenant interaction.
• Monitor and respond to internal communications promptly to stay aligned with property needs and team expectations.
• Conduct regular property inspections to identify maintenance needs, safety concerns, or equipment issues; promptly address or report necessary repairs.
• Perform and/or coordinate preventative maintenance tasks, such as quarterly air filter changes, elevator/fire device inspections, and HVAC or boiler servicing, using established checklists and logs.
• Receive, prioritize, and complete maintenance work orders through AppFolio management software, ensuring timely resolution of older requests before addressing new ones. Accurately track hours worked, notes and photos of work performed.Troubleshoot and diagnose maintenance issues, escalating to the Property Manager or outside vendors when necessary to ensure complete resolution.
• Accurately document all work performed by entering same-day notes, labor hours, materials used, and any relevant images or receipts in AppFolio.
• Coordinate and communicate with tenants as needed to schedule maintenance, ensure access, and provide updates on repair timelines.
• Support unit turnover efforts by performing function checks and necessary repairs to ensure vacated units are Rent Ready in a timely manner.
• Collaborate with the Property Manager to obtain and review vendor bids, and oversee third-party contractors to ensure work is performed within scope, on time, and to standard.
• Maintain an organized inventory of commonly used supplies, and manage secure systems for keys, fobs, and access cards on-site.
• Ensure compliance with all health and safety regulations, and follow proper procedures during inclement weather or emergency events, including preparation and tenant communication.
• Accurately log work hours including breaks through HR platform, Gusto.

Skills Required:

• 3-5 years experience in a maintenance related field
• Strong knowledge of building trades and maintenance/repair procedures
• Solid understanding of health and safety regulations and practices
• Technical experience with hands on repairs and use of tools
• Have the ability to work on a team and communicating effectively
• Computer literate with capability in email, Gmail/G-Suite and management software
• Great time management skills
• Strong decision-making and problem-solving skills
• The ability to lift up to 50lbs, climb stairs and comfortable with heights

SVN | Second Story Vision and Mission

Vision: To make a positive impact on generations to come through partnership with our clients and care of their real estate assets on a national level. Our work leaves a lasting imprint on the communities in which we live and work.

Mission: Wake up every day ready to deliver unparalleled professional commercial real estate expertise, dedicated care, and operational excellence.

Core Values

• Fun. We strive to find joy in what we do.
• Bold. We show grit and rise to the challenge.
• Integrity. Our word matters.
• Ownership. We take responsibility for every area of our lives.
• Onward & Upward. We strive for continuous progress & improvement.