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Meals on Wheels Program Coordinator

2 weeks ago

Boone, Iowa, United States Nutrition Services Full time

Status: Part-time, 22.5 hours/week

Shift: Days

Schedule: 7:00 am - 11:30 am

Days: Monday-Friday, 5 Days/week

Salary Scale: $ $29.00 Based on experience.

Summary

The Meals on Wheels Program Specialist is responsible for
coordinating and managing meal delivery services for program participants. This
role includes a variety of administrative, logistical, and customer service
tasks, as well as ensuring food safety to facilitate the efficient and
compassionate delivery of nutritious meals. The Program Specialist must
effectively balance administrative responsibilities with the empathy and care
needed to enhance the participants' quality of life.

Key Responsibilities

1.
Kitchen responsibilities

  • Coordinate
    with the kitchen supervisor to make sure supplies and food are available for
    the MOW menu
  • Oversee MOW tray line
  • Coordinate
    with drivers and sub for any route if needed
  • Maintain
    emergency kit stocks and expiration dates for food
  • Attend
    department staff meetings and house-wide in-service programs and
    committees as assigned.
  • Participate
    in improving work processes and team procedures; facilitate change and
    staff meetings in directors' absence.
  • Oversee day-to-day operations of the Meal on
    Wheels program, including meal preparation, scheduling, and delivery
    logistics.
  • Monitor and track client meal orders, ensuring
    accurate meal delivery schedules
  • Assist in kitchen when needed
  • Perform
    duties on the task list of jobs assigned and other related duties as
    required.

2.
MOW Program Coordination

A.
Responsibilities

  • Communicate with clients to confirm orders,
    address any concerns, and update delivery preferences as needed
  • Screen new clients for eligibility and assess
    individual needs, including special dietary requirements and assignment to
    route.
  • Develop a route for MOW if needed and assign
    clients to routes

B.
Customer Services:

  • Act as the primary point of contact for program
    participants, answering questions and resolving issues related to meal delivery
    or client needs.
  • Maintain positive relationships with clients,
    caregivers, and volunteers, ensuring they receive the support they need.
  • Act as the contact point
    between partners and BCH MOW program
  • Coordinate monthly
    newsletters, menus and bills for MOW participant
  • In case of cancelation of MOW delivery, make
    sure clients and drivers are aware on time.

C.
Management:

  • Train, and supervise drivers and volunteers who
    assist with meal preparation and delivery.
  • Schedule and coordinate drivers' shifts,
    ensuring there is adequate coverage for meal deliveries.
  • Collect all the
    information about billing and budget regarding MOW program
  • Provide drivers with necessary materials and
    instructions, ensuring they adhere to safety and confidentiality guidelines.

D.
Data Management & Reporting:

  • Maintain accurate records of client information,
    meal deliveries, and drivers' mileage.
  • Track program outcomes and prepare reports for
    program funders, stakeholders, or board meetings.
  • Fill in and update clients' intakes per aging
    Resources protocol
  • Help with budget management, including tracking
    costs of meals, supplies, and program expenses.

E.
Collaboration:

  • Collaborate with community organizations,
    social service agencies, and health professionals to ensure comprehensive care
    for clients per protocol
  • Stay
    informed about available community resources and refer clients to additional
    services as necessary.
  • Participate in community events to promote MOW
    program

F.
Quality Control:

  • Ensure high standards of food safety, meal
    quality, and delivery reliability.
  • Regularly assess the program's effectiveness,
    identify opportunities for improvement, implement best practices, and report to
    the Nutrition service director.
  • Monitor client satisfaction through feedback
    surveys and follow-up communication.

Qualifications:

1.
Education:

High school diploma
or equivalent required; Associate's or Bachelor's degree in social work,
nutrition, public health, or a related field may be beneficial.

2.
Experience:

Prior experience in program coordination, community service,
or customer service; experience in a Meal on Wheels or similar food service
program is a plus.

3.
Skills:

  • Strong organizational and time management
    skills.
  • Excellent communication skills, both written and
    verbal.
  • Ability to work with diverse populations,
    including elderly, disabled, and low-income clients.
  • Basic knowledge of food safety and nutrition.
  • Proficiency in Microsoft Office Suite and data
    management systems.

4.
Other
Requirements:

  • Ability to lift and carry up to 50 pounds.
  • Ability to travel within the service area to
    ensure meal deliveries are on schedule.
  • A valid driver's license and reliable
    transportation may be required,
  • Compassionate and empathetic approach to working
    with vulnerable populations.
  • Experience with volunteer coordination or
    management.
  • Familiarity with local community resources and
    social services.
  • Ability to work independently and as part of a
    team.
  • Multilingual skills are a plus.

Work Environment:

The position may require working in an office environment
(for administrative tasks), outside delivery of meals and in the kitchen. The work
hours can vary based on the program's schedule, with early mornings, potential
weekends, and holidays.

Essential Functions:

  • Regular
    attendance
  • Basic computer and math skills
  • Pick up prepared meals from designated site and
    deliver promptly and safely to participant's home according to route
    schedule
  • Follow food safety and hygiene guidelines
  • Perform basic wellness check on participant's
    during deliver (e.g., visual well-being, unusual behavior, absence during
    delivery) and report any concerns per agency protocol
  • Provide friendly and professional service
  • Operate personal vehicle in compliance with
    all traffic laws and hospital policies during route delivery
  • Excellent organization and time management skills
  • Returns meal carriers to designated location at
    end of route.
  • Maintains accurate records for statistical
    purposes.
  • Participates in required in-services and trainings
  • Maintains effective communication with staff,
    clients and all levels of supervision.
  • Performs other related duties as assigned to meet
    the needs of the organization.


Physical Demands



The physical demands described here are representative of
those that must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.



  1. Activity Level


Percent of Time



Sedentary Work:

Exerting up to 10 lbs. of force occasionally and/or a negligible amount of
force frequently.



50%



Light Work:

Exerting up to 20 lbs. of force occasionally and/or 10 lbs. of force
frequently.



30%



Medium Work:

Exerting up to 20 – 50 lbs. of force occasionally and/or lbs. of
force frequently.



20%



Heavy Work:

Exerting up to 50 – 100 lbs. of force occasionally and/or lbs. of
force frequently.



0%



Very Heavy Work:

Exerting over 100 lbs. of force occasionally and/or 50 -1
00 lbs. of force frequently.



0%



Total:



100%