Water Utilities New Service Coordinator

Safety/Security Status: Safety Sensitive

SUMMARY:

Under the direction and supervision of the Operations Supervisor, responsible for coordinating the setup and installation of new water and sewer service connections to the existing water and wastewater systems. Also responsible for identifying water leaks, conducting tracer wire inspections associated with all new development, and investigates all damages to the water and sewer systems.

Levels of Responsibility:

Responsibility Asset Value: Vehicle - $55,000

Line Locating Equipment - $7,000

Acoustic Leak Detection Equipment - $10,000

Computer/Technology - $ 2,500

Technology Knowledge: Executime, Microsoft Office including Outlook, Excel, and Word, Korterra, Workorder Management System, Esri products and BambooHR

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provides estimates for customers inquiring about pricing for water or sewer system service connection in relation to; materials, equipment, incidentals, and labor costs needed for any installation performed by the water or wastewater collection teams.

Checks and reports tracer wire continuity on all water and wastewater lines associated with all new development.

During normal operating hours, investigates all reported water leaks in the system.

Works proficiently with leak detection equipment and software.

Monitors and prioritizes leaks in the system until they are repaired.

Works closely with the water distribution system and wastewater collection system supervisors to plan and coordinate work performed by the department.

Coordinates Arkansas One Call locate requests for the water distribution team.

Serves as a direct link between customers and service crews relating to new services or leak repairs.

Responds to and investigates all damage to the water and wastewater collection systems.

Occasionally assists the damage prevention team with completing Arkansas One Call locate requests.

Assists in updating and correcting the department's GIS map.

Assists in coordinating the placement and overwatch of the franchise utility installation. Works with contractors to ensure appropriate separation is met.

Assists in hydrant flushing efforts with the operations team as necessary.

Able and willing to work a rotational stand-by schedule and able to work overtime as needed.

This position is considered a first responder in the event of a citywide emergency or disaster situation. During such an event, this position will respond and perform tasks that are assigned based on the need of the situation.

Reporting relationships, work assignments, and work schedules may be subject to change in order to meet City needs or operational requirements. Attendance at work and the ability to get along with the public, supervisors, and co-workers are essential elements of this position. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must also reside within a 30-minute radius of the Water Utilities office in order to respond to emergencies that may arise.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED) and four (4) years related experience and/or training in the water and wastewater utility industry, or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to read measuring devices.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS

• Must possess and maintain a valid Driver's license.
• Possess or has the ability to obtain a Class IV Water Distribution Operator License.
• Possess or has the ability to obtain a Class II Wastewater Operator License.
• Must possess and maintain a personal telephone for emergency call-outs.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl, and taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock; and vibration. The noise level in the work environment is usually moderate.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.