Receptionist

5 days ago

Ocean City, Maryland, United States CIA INC Full time

We are a well-established multi-line independent insurance agency, representing numerous top-rated insurance companies to provide competitive pricing and exceptional service to our clients. Since our start in 2007, we have consistently expanded our client base and grown our business, even through challenging times such as the COVID-19 pandemic.

As we continue to expand, we are seeking a receptionist to join our team. This role will primarily involve customer interaction and operating a multi-line VOIP phone system. In addition to answering phones, there will be some basic accounting duties, such as processing payments for both personal and commercial clients. We are looking for someone who is comfortable in a customer service role and who enjoys working in a dynamic, fast-paced office environment.

In addition to a competitive compensation package, we offer a "small company" culture where your ideas will be heard and valued, and a "big company" level of expertise to help you succeed. We believe in work/life balance and prioritize positive team culture, with regular team events and opportunities for growth and recognition.

The ideal candidate will have:

  • Strong communication skills and the ability to provide excellent customer service.
  • Attention to detail and strong organizational skills.
  • A positive attitude and a willingness to learn and grow with the company.

Job Duties:

  • Answer and direct inbound phone calls, emails, and new client inquiries.
  • Provide excellent customer service to clients, answering questions and assisting with insurance quotes as needed.
  • Coordinate with insurance carriers to ensure accurate billing and payments.
  • Process payments and reconcile accounts.
  • Assist with month-end closing procedures, including preparing reports and taking inventory of office supplies.
  • Maintain accurate records of all financial transactions and communications with clients and carriers.
  • Provide support to other members of the team as needed.

Benefits:

  • Merit based advancement. We recognize and reward employees for being dedicated to their work.
  • Health, vision, dental, 401k, life insurance, and PTO.
  • Laid back work environment. We are a small business and we respect that you have a personal life. You are expected to work normal business hours Monday through Friday, NOT nights or weekends.
  • Job stability. We are a growing company in a thriving sector. Our employees are valuable, not disposable.

Requirements:

  • High school diploma or equivalent
  • Proficiency with computers and common software applications
  • Previous office experience preferred

Job Type: Full-time

Pay: $ $20.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Work Location: In person

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