Customer Manager Natural

4 days ago

Chicago, Illinois, United States Acosta Group Full time

Are you a dynamic professional with a passion for driving sales and market share growth? Join our team as a
Customer Manager
and take charge of managing our principals' business within designated customer accounts.

Responsibilities

Here's what you'll be doing:

  • Achieve Sales Goals
    : Deliver principals' objectives, including volume and sales fundamentals such as merchandising, assortment, pricing, and shelving goals at the assigned customers, all at the lowest cost.
  • Strategic Planning
    : Develop a comprehensive Customer Business Plan that aligns with the principals' business priorities and drives long-term success.
  • Client Engagement
    : Personally call on all decision-makers at the customer to present and sell business plans, programs, and concepts that enhance business results.
  • Cost Management
    : Achieve results at the lowest possible selling cost while maximizing company revenue through brokerage, commissions, bonuses, contest earnings, and more. Oversee all manufacturers' expenditures at the customer.
  • In-Store Presence
    : Ensure a competitively superior in-store presence in the assigned stores by calling on headquarters, supervisors, and other customer operations personnel for both direct and indirect customers.
  • Trade Marketing
    : Manage manufacturers' trade marketing funds, process direct shipments via the Sales Support Coordinator, and leverage data to sell concepts to the customer.
  • Budget Adherence
    : Operate within the designated budget, ensuring efficient use of resources.
  • Proactive Communication
    : Maintain open lines of communication with key principals to ensure alignment and collaboration.
  • Retail Initiatives
    : Collaborate with Retail Sales Managers on major retail initiatives, including new product introductions, selling drives, and contests.
  • Market Knowledge
    : Utilize your knowledge of the customer, market, and principal to involve marketing, technology, and administrative resources in achieving objectives.
  • Timely Information Sharing
    : Provide timely information on selling priorities to Retail Sales Managers, supervisors, and shared resources in marketing, technology, and administration.
  • Team Collaboration
    : Share information and customer/principal insights with team members to build organizational capacity and drive collective success.
  • Technology Utilization
    : Utilize computer systems and technology to achieve the objectives of the Customer Business Plan and continuously develop and maintain skill levels to support the use of Acosta communication systems.
  • Feedback and Improvement
    : Provide feedback to the Team Leader and/or General Manager on ways to build organizational capacity and improve business operations.
  • Special Projects
    : Complete special projects as requested, contributing to the overall success of the team.

Qualifications

Education and Experience:

  • Bachelor's degree or equivalent in the relevant industry.
  • At least six months of experience in retail (CPG), marketing, space management, or resets. Preferred: Sales administration or finance experience.

Skills:

  • Proficient in Microsoft PowerPoint, Excel, Word, Outlook, and web-based applications.
  • Excellent presentation skills.
  • Ability to manage multiple projects.

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