ServiceNow Developer

ServiceNow Developer

Alternate/Related Job Titles:

• ServiceNow Platform Engineer
• ServiceNow Administrator/Developer
• ServiceNow Solutions Engineer

Location:
Atlanta, GA

Onsite Flexibility:
Hybrid (2-3 days onsite)

Contract Details

• Position Type:
  Contract-to-Hire
• Contract Duration:
  5.5 months
• Start:
  As Soon As Possible

Job Summary

The
ServiceNow Developer
will join a high-performing IT Shared Services team responsible for building scalable, secure, and automated solutions across the ServiceNow ecosystem. This role blends
platform development
,
system administration
, and
operational support
, requiring strong technical expertise and the ability to collaborate with both technical and non-technical stakeholders. The ideal candidate excels in
automation
,
ITSM processes
, and supporting large enterprise environments.

Key Responsibilities

Development & Customization

• Design, develop, and implement custom applications, workflows, and integrations using
  Flow Designer
  and
  Automation Engine
  .
• Build and maintain UI policies, client scripts, business rules, and portal widgets.
• Develop and optimize
  CMDB
  structures aligned with ITIL best practices.
• Contribute automation strategies across ITSM, ITAM, HAM, SAM, and related modules.

System Administration

• Perform instance configuration, upgrades, and patching to maintain platform health.
• Manage roles, ACLs, and security configurations to ensure appropriate access.
• Monitor performance and implement tuning and optimization strategies.

Operational Support

• Provide tier-3 support for ServiceNow modules including
  ITSM
  ,
  ITAM
  ,
  CSM
  , HAM/SAM, and Discovery.
• Troubleshoot integrations with systems such as
  Azure AD, inTune, SCCM
  , and MID Servers.
• Participate in after-hours deployments of code and configuration changes.
• Support daily administration and interact with non-technical customers.

Additional Notes from Hiring Team

• ITSM is required.
• At least
  one of ITAM, HAM, or SAM
  is required.
• CSM
  experience is not required but strongly boosts a candidate's competitiveness.
• CMDB
  and
  Discovery
  experience are valuable differentiators.
• The role operates within an
  Agile environment
  and a large, multinational corporate structure.

Required Experience

• Certified System Administrator (
  CSA
  ) certification.
• Certified Application Developer (
  CAD
  ) certification.
• Minimum 3 years of hands-on ServiceNow development and administration experience.
• Strong proficiency in
  JavaScript
  ,
  Glide API
  , and ServiceNow scripting.
• Experience with REST/SOAP integrations and MID Server configuration.
• Familiarity with ITIL processes and enterprise ITSM frameworks.
• Ability to work in large multinational environments or shared/managed services.

Nice-to-Have Experience

• Any of the following certifications:
• CIS-CSM
• CIS-ITSM
• CIS-HAM
• CIS-SAM
• Experience with Performance Analytics, Virtual Agent, or AI Search.
• Experience using Agile/Scrum methodologies and tools such as Azure DevOps.

Required Skills

• ServiceNow development & scripting
• ITSM expertise
• Integration troubleshooting (REST/SOAP, MID Server)

Preferred Skills

• ITAM, HAM, or SAM product experience
• CMDB & Discovery
• Flow Designer & Automation Engine
• Customer Service Management (CSM)
• Performance tuning and platform optimisation

Additional Skills

• Platform administration
• Access control (roles, ACLs)
• After-hours deployment support
• Stakeholder communication & support
• Problem-solving and analytical skills

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Client

A leading North American
pest control organisation
with over 100 years of experience, serving residential and commercial customers across multiple countries. The company prioritises sustainability, innovation, and community engagement while delivering essential services that protect homes and businesses.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients include Fortune 500 banking, insurance, financial services, technology, life sciences, biotech, utility, and retail organizations across the U.S. and Canada.

Job Number: