Customer Service Representative

Job Summary: The Customer Service Representative serves as the primary contact for external and internal customers. This role is responsible for making judgments and discretionary decisions that affect the operations of the organization and effectively communicates those judgments and decisions to the customer. The Customer Service Rep. is also responsible for appropriately communicating customer requirements to the manufacturing team, in accordance with company policies and procedures.

Essential Duties and Responsibilities:

• Receive all questions and concerns from external and internal customers.
• Provide solutions to problems.
• Receive, sort, and prepare a checklist for all customer materials. Determine date of availability for any missing materials.
• Generate quotes and break out fixed and variable costs. Review and edit quotes to ensure accuracy.
• Ensure customer supplied components are available on time to meet assembly schedule.
• Generate purchase orders for customer-supplied components and as required.
• Attend scheduling meetings and communicate with co-workers the status of jobs, any unique circumstances relating to jobs, etc.
• Prepare shipping papers.
• Serve as a back-up to other CSRs.
• Check samples to ensure accurate final product. Request any necessary changes.
• Send proof to customers and receive it upon return.
• Maintain or reduce costs associated with assigned accounts.
• Maintain or increase sales revenues for assigned accounts by providing and ensuring exceptional service.
• Maintain client inventory to adequate levels.
• Provide samples to customers.
• Complete and maintain all required paperwork, records, documents, etc.
• Follow and comply with all safety and work rules and regulations.
• Performs other duties as assigned.

In addition to the essential functions listed above, the employee is expected to exercise honesty, integrity and respect with all clients and co-workers, maintain a professional appearance and demeanor, demonstrate a positive attitude, communicate effectively with co-workers and clients, work with accuracy, efficiency, and attention to detail, respect the work environment and keep it as neat and clean as possible, and exercise initiative to learn new skills and tasks and to help co-workers when possible. The employee is expected to perform other duties and functions as required from time to time.

Qualifications:

• Knowledgeable of the 4-color printing process (both digital and commercial offset printing).
• Ability to read and interpret documents such as estimates, accounting ledgers and journals, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to communicate effectively with agents, customers, and other employees of the organization.
• Excellent telephone and interpersonal skills.
• Valid driver's license required.

Required Skills & Abilities:

• Ability to work independently and in a team environment with minimal supervision.
• Proficient math skills
• Ability to compute rate, ratio, and percentage, i.e., gross profit, sales markup, etc.
• Ability to understand and carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to use abstract reasoning subject to supervisor approval in situations departing from accepted procedures and practices.
• Excellent organizational skills and attention to detail.
• Strong analytical and critical thinking skills.
• Excellent interpersonal and customer service skills.
• Demonstrated knowledge of the use of standard office equipment, (i.e., computer, keyboard, calculator, telephone, photocopier, etc.).
• Occasional job-related travel is required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Regularly required to talk and hear.
• Frequently required to walk.
• Occasionally required to stand, walk, and reach with arms and hands.
• Must be able to lift and/or move up to ten (10) pounds occasionally.
• Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
• Occasionally exposed to moving mechanical parts.
• The work environment noise level is usually moderate.

Education and Experience:

• High school diploma or equivalent.
• Two (2) to four (4) years of printing experience preferred, but not required.
• Knowledge of web, sheet fed and digital printing preferred, but not required.

Job Type: Full-time

Pay: $45, $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person