Customer Experience Operations Analyst

CoreWeave is The Essential Cloud for AI. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at

About The Role
We're looking for a Customer Experience Operations Analyst to join our growing Revenue Operations team and develop the operational foundation of our Customer Experience organization. This role will build the connective tissue between technical, customer-facing Solutions Architects, the sales org, and the operational teams that keep our business running smoothly.

As the operational backbone for our growing Customer Experience function, you'll bring structure and clarity to a complex, fast-moving environment supporting customers on the cutting edge of AI innovation. You'll manage the systems, processes, and workflows that support customer delivery, onboarding, billing coordination, sales team coordination, and overall operational excellence. The right person for this role thrives on creating order out of ambiguity, maintaining cross-functional alignment between teams,comfortably translating between technical and operational contexts, and delivering best-in-class customer experiences.

You'll work closely with Revenue Operations, Accounting, Billing Engineering, and Customer Experience teams to ensure our technical, pre-sale through delivery, operational processes scale with our rapid growth. If you're energized by solving complex problems at the intersection of technology and operations, we'd love to hear from you.

Key Responsibilities

• Operations for Customer Experience organization: Own and improve the day-to-day systems, workflows, and processes that keep the Customer Experience team running efficiently. Coordinate incoming CX tickets, requests, and task queues across platforms like JIRA or Salesforce. Prioritize effectively and ensure issues are routed, resolved, and tracked to completion.
• Customer Delivery Tracking: Develop and maintain systems to track project milestones, deployments, and customer delivery status. Ensure visibility across stakeholders and drive accountability for progress and outcomes.
• Customer Onboarding and Offboarding: Streamline and standardize onboarding and offboarding processes customers, when they are supported by the CX team.

Pre-Sales Proof-of-Concept Operations: Assist with tracking ,administration, and successful completion of POCs for pre-sales prospects, in partnership with the Customer Experience and Sales teams.

• Billing and Delivery Coordination: Partner with Billing Engineering, Accounting, and Revenue Operations to validate billing exclusions, delivery data, and billing terms. Support clean, precise alignment between technical delivery and revenue teams.
• Reporting and Analytics: Build and manage dashboards to monitor support utilization, customer delivery performance, and workflow efficiency.

SLO/SLA Reporting and Monitoring: Monitor and report on customer SLO/SLA performance and coordinate with Customer Experience teams to respond to and anticipate SLO/SLA violations.

• Process Automation and System Integration: Proactively identify opportunities to automate manual processes and streamline systems that support the CX function. Collaborate with internal teams to optimize integrations and data flows between operational tools.
• Cross-Functional Collaboration: Work directly with internal partners across Customer Experience, Accounting, Billing, and RevOps to ensure operational consistency, strong communication, and shared accountability for all Customer Experience customer engagements.
• Continuous Operational Improvement: Regularly assess how the CX organization operates. Identify gaps, inefficiencies, and bottlenecks—and take ownership of designing and implementing better systems that scale with growth.

Requirements

• 5-7 years of experience in customer experience/solutions operations, business operations, or a similar role—ideally in cloud infrastructure, SaaS, or AI/ML environments.
• Strong ability to bridge technical and operational conversations, working effectively with both engineers and business stakeholders.
• Experience managing workflows and data across systems such as Salesforce, JIRA, or similar platforms.
• Analytical and systems-minded thinker, capable of turning data into actionable insight.
• Excellent written and verbal communication skills, with the ability to clearly articulate technical workflows in business terms.
• Strong preference for previous experience with cloud infrastructure concepts, including Kubernetes, container orchestration, and AI/ML infrastructure.
• Strong preference for familiarity with DevOps or AI/ML tooling (e.g., SUNK, Terraform, Helm, or related platforms).
• Highly organized and proactive, with a natural drive to improve systems and workflows.

Philadelphia-based or willing to work in a hybrid environment (3 days per week in-office).

What We Offer
The range we've posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location.

In addition to a competitive salary, we offer a variety of benefits to support your needs, including:

• Medical, dental, and vision insurance - 100% paid for by CoreWeave
• Company-paid Life Insurance
• Voluntary supplemental life insurance
• Short and long-term disability insurance
• Flexible Spending Account
• Health Savings Account
• Tuition Reimbursement
• Ability to Participate in Employee Stock Purchase Program (ESPP)
• Mental Wellness Benefits through Spring Health
• Family-Forming support provided by Carrot
• Paid Parental Leave
• Flexible, full-service childcare support with Kinside
• 401(k) with a generous employer match
• Flexible PTO
• Catered lunch each day in our office and data center locations
• A casual work environment
• A work culture focused on innovative disruption

Our Workplace
While we prioritize a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration

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CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
As part of this commitment and consistent with the
Americans with Disabilities Act (ADA)
, CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact:
Export Control Compliance
This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C.

• 1157, or (iv) asylee under 8 U.S.C.
• 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.