Assistant Branch Manager

2 weeks ago

Austin, Texas, United States Austin Telco Federal Credit Union Full time

Assistant Branch Manager – Shoal Creek| Location: 8929 Shoal Creek Blvd, Austin Tx, 78759|Schedule: Monday–Friday, 8:00am-5:45PM and rotating Saturdays: 8:45am-12:15pm 

Austin Telco Federal Credit Union is seeking an Assistant Branch Manager to lead teller operations and ensure exceptional member service. This role is responsible for supervising daily branch activities, supporting staff, and maintaining operational excellence. The ideal candidate will have strong leadership skills, banking experience, and a member-first mindset. 

What You'll Do:
  • Supervise tellers in processing counter, mail, and phone transactions
  • Open and close the branch and oversee daily operations
  • Provide accurate, courteous service to members in person and by phone
  • Open new accounts and assist with loans, IRAs, HSAs, CDs, and business accounts
  • Maintain and balance cash drawers and vaults
  • Assist with fraud/dispute paperwork and issue stop-payments and cards
  • Support mobile deposits and online account services
  • Lead audits, cash ordering, and vault balancing
  • Serve as acting branch manager when needed
  • Promote credit union products and services through cross-selling
  • Attend training sessions and support continuous improvement
  • Lead and coach branch staff to ensure high performance and member satisfaction
  • Assign and direct daily work, assess performance, and provide feedback
  • Resolve conflicts and support professional development
  • Foster a culture of accountability, collaboration, and growth
What You Bring:
  • High school diploma or GED required
  • Minimum 2 years of supervisory experience in a credit union or bank
  • Strong communication, reasoning, and math skills
  • Ability to operate standard office equipment (e.g., calculators, scanners, coin counters)
  • Familiarity with security procedures and fraud/dispute processes
  • Regular and punctual attendance is essential
  • Must be available for occasional afterhours, weekend, and on-call support
  • Ability to work independently and handle branch operations in manager's absence
What We Offer:
  • Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more.
  • Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones.
  • Retirement Plans: 401(k) with company match and a pension plan to support long-term financial goals.
  • Community Engagement: Volunteer opportunities and credit union-sponsored events.
Additional Requirements
  • Good credit standing (verified prior to hire)
  • Successful background check and drug screening upon offer
Why Austin Telco?

We're more than a credit union, we're a community. At Austin Telco, you'll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first.

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.    

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