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Business Process Specialist

4 hours ago

Fairfield, California, United States Global Technical Talent, an Inc. 5000 Company Full time

Primary Job Title:
Business Process Specialist

Alternate / Related Job Titles:
IT Business Process Analyst

Process Improvement Specialist

IT Operations Process Specialist

Business Systems Analyst

Location & Onsite Flexibility:
Fairfield, CA —
Hybrid
Local candidates only

Contract Details

Position Type:
Contract

Contract Duration:
12 Months

Start:
As Soon As Possible

Pay Rate:
$52-$53/hr

Job Summary

We are seeking a
Business Process Specialist
to support the effective operation, improvement, and delivery of
IT network systems, business processes, and technology products
. This role blends
network operations, incident management, process improvement, and product ownership
, serving as a key liaison between technical teams, business stakeholders, and end users.

The ideal candidate will drive
continuous improvement, operational excellence, and service quality
while aligning IT solutions with organizational goals.

Key Responsibilities

Network Operations & Incident Management

  • Perform
    data analysis
    , trending, and root cause analysis for network and application issues
  • Apply run-book procedures and technical skills to
    resolve incidents
    , escalating as needed
  • Manage
    incident, problem, and change management
    processes, including ticketing and notifications
  • Support system upgrades, maintenance, and
    continuous improvement initiatives
  • Document issues, resolutions, and process improvements for future reference

Process Improvement & Standards Management

  • Analyze, design, and optimize
    business processes
    , identifying gaps and improvement opportunities
  • Develop, implement, and maintain
    enterprise standards, policies, and procedures
  • Lead and facilitate
    cross-functional process improvement initiatives
  • Develop and track
    metrics
    to measure process performance
  • Provide consultation and training on
    Lean, Six Sigma, and ITIL
    methodologies
  • Conduct benchmarking, cost/benefit analysis, and best-practice research

Product Ownership & Delivery

  • Act as primary liaison between
    stakeholders, technical teams, and end users
  • Lead projects of varying complexity, ensuring alignment with business and technical needs
  • Provide product feedback, insights, and recommendations for
    continuous improvement
  • Build strong relationships to act as a
    customer proxy
    and influence outcomes

Leadership & Collaboration

  • Mentor and coach team members, fostering
    engagement and innovation
  • Participate in audits, compliance activities, and remediation efforts
  • Communicate effectively with
    senior leadership and cross-functional teams

Required Skills & Qualifications

  • High School Diploma/GED or equivalent experience
  • 2+ years
    of relevant experience in IT network operations, business process improvement, or product ownership
  • Strong knowledge of
    network protocols, operating systems, and software applications
  • Proficiency in
    process improvement methodologies
    (Lean, Six Sigma, ITIL)
  • Strong analytical skills including
    root cause analysis and solution development
  • Advanced proficiency in
    Microsoft Excel and Word
  • Excellent communication, organizational, and collaboration skills

Preferred Skills

  • Bachelor's degree in IT, Business, Engineering, or related field (Master's preferred)
  • Experience in
    Agile environments
    and enterprise ticketing systems
  • Certifications such as
    Lean Six Sigma (Green Belt+), ITIL, Agile, CCNA, PMI, or CompTIA A+
  • Experience supporting
    enterprise-scale or large infrastructure projects

Additional Skills

  • Project and program management
  • Technical documentation
  • Ability to manage multiple priorities in a
    24/7 operations environment
  • Willingness to travel as needed

Equipment & Travel Notes

  • Company laptop and phone will be provided (temporary personal computer required until delivery)
  • Mileage reimbursement may be submitted with prior manager approval when applicable

Benefits (Contract)

  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • 401(k) Retirement Plan

About the Company

A leading natural gas and electric energy company serving millions of customers across the United States. The organization is committed to
reliable energy delivery
, operational excellence, and making a positive impact in the communities it serves.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of
Chenega Corporation
, a Native American-owned company based in Alaska. We highly value
diverse and inclusive workplaces
and support Fortune 500 clients across the U.S. and Canada.

Job Number:

gttjobs