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Service Manager

2 weeks ago

Miami, Florida, United States Career Group Full time

Our client, a luxury hospitality group is seeking a driven and polished Service Manager to join their team in Miami, FL. This individual will help lead daily operations, support strong culinary and service standards, and foster a culture rooted in excellence, teamwork, and continuous improvement.

Responsibilities:

  • Collaborate with leadership to identify opportunities for increased revenue and cost efficiency.
  • Partner with accounting to track and report expenditures.
  • Contribute to the development and refinement of restaurant SOPs.
  • Recruit, train, and mentor hourly staff to uphold service and culture expectations.
  • Support and maintain in-house training programs across all hourly positions.
  • Actively participate in weekly management meetings.
  • Work closely with the culinary team to ensure guest satisfaction and consistently high-quality menu execution.
  • Maintain a safe, clean, and compliant work environment aligned with health and sanitation standards.
  • Communicate effectively and professionally with guests, team members, and cross-department partners.
  • Provide warm, attentive hospitality in a fast-paced environment.
  • Respond promptly and professionally to guest concerns, ensuring follow-up and resolution.
  • Adjust environmental elements (music, lighting, temperature) to maintain the desired dining atmosphere.
  • Stay informed on industry trends, competitive landscape, and emerging best practices.
  • Perform additional duties as assigned.

Qualifications:

  • 2+ years of restaurant management experience.
  • Proven success in high-volume restaurant environments.
  • Excellent written and verbal communication skills.
  • Strong passion for food, beverage, and elevated service.
  • Professional, polished, and energetic leadership style.
  • Ability to thrive in a systems-driven, detail-oriented environment.
  • Familiarity with MS Office and common restaurant management systems.
  • Adaptability and alignment with company values and operational standards.
  • Exceptional attention to detail and commitment to quality.

If this sounds like a fit, please submit your resume for consideration

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