Information Technology Executive

Title: Information Technology Executive

Department: Various

Reports to: CEO

Shift: Part- Time

Location: Dual Home Base North Broadway, Chicago, Illinois 60613 and 5501 S Halsted St, Chicago, IL 60621

FLSA Status: Exempt

Heartland Alliance Health's (HAH) mission is to transform healthcare for the most vulnerable – particularly people experiencing homelessness, mental illness or addictions, or struggling with multiple chronic illnesses – improving health for all and the well-being of our community.

TheInformation Technology Executive provides strategic and operational leadership for all technology functions supporting Heartland Alliance Health and its entities. The role ensures that clinical, administrative, and financial systems operate securely, efficiently, and in alignment with healthcare compliance standards. This leader will drive the digital transformation of the enterprise—strengthening cybersecurity, optimizing EHR and interoperability platforms, improving data-driven decision-making, and ensuring that technology supports high-quality, patient-centered care.

Essential Functions – Duties & Responsibilities:

• Develop and execute an enterprise-wide IT strategy that supports clinical operations, patient access, and administrative efficiency across multiple FQHC sites.
• Oversee all technology infrastructure, including electronic health record (EHR) systems, practice management platforms, data networks, and cloud-based solutions.
• Ensure compliance with all applicable regulations, including HIPAA, HITECH, and HRSA data standards.
• Lead cybersecurity initiatives to protect patient and organizational data, including risk assessments, access controls, and incident response plans.
• Partner with clinical and administrative leaders to enhance interoperability between EHR, billing, scheduling, and reporting systems.
• Manage IT vendor relationships, contracts, and performance; ensure adherence to service-level agreements (SLAs).
• Direct technology support services and ensure prompt resolution of user issues with minimal disruption to clinical workflows.
• Oversee business continuity and disaster recovery planning for all information systems.
• Lead initiatives in telehealth, remote patient monitoring, and digital health innovation to enhance care delivery.
• Establish and monitor IT performance metrics to evaluate system reliability, security, and user satisfaction.

Supervisory Responsibilities (if applicable):

• Supervises IT staff.
• Provides leadership, mentoring, and ongoing development to ensure a proactive, service-oriented IT culture.
• Oversees external technology partners and managed service providers.

Education and Experience:

• Bachelor's degree in Information Technology, Computer Science, Healthcare Informatics, or related field required; Master's degree preferred.
• Minimum of 10 years of progressive IT leadership experience, including at least 5 years in a healthcare environment supporting FQHCs, community health centers, or ambulatory care settings.
• Proven experience implementing and managing EHR systems (e.g., Epic, eClinicalWorks, NextGen, Athenahealth).
• Demonstrated success leading multi-site technology operations and integration projects within healthcare.

Certifications/Licenses: Relevant certifications preferred.

Knowledge/Skills/Abilities (K/S/A):

• Deep understanding of healthcare IT infrastructure, EHR systems, and clinical data integration.
• Strong working knowledge of HIPAA privacy and security regulations, and HRSA reporting requirements.
• Strategic mindset with the ability to translate clinical and business needs into technology solutions.
• Skilled in vendor management, contract negotiation, and IT budgeting.
• Excellent leadership, communication, and interpersonal skills, with the ability to work effectively with clinicians, administrators, and community partners.
• Demonstrated ability to balance innovation with operational reliability in a regulated healthcare environment.
• Commitment to advancing health equity through accessible and secure technology solutions.

Work Arrangement:

• This role is eligible for a "hybrid" or "remote" work arrangement.
• If hybrid, it is expected this person would be able to meet for "in-person" meetings when needed or at the request of others.
• In-person meetings may be required on a regular basis (weekly, monthly, etc.).
• There may also be the availability to work from home when appropriate.

Work Environment:

• The noise level in the work environment is usually moderate.
• To meet both the needs of our participants and contractual obligations, employees are required to be flexible in regard to scheduling and work location.
• Program sites are located throughout the Chicago area, including the North and South sides of Chicago, as well as the suburbs. Employees may be required to report to any one of our locations on a temporary or permanent basis.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• The employee is regularly required to sit, stand, and walk.
• The employee must be able to stoop, kneel, and/or crawl.
• The employee is regularly required to use hands to key, handle, or feel and to reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds.
• The employee must have unrestricted ability to provide physical restraint.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Equal Opportunity Employer Statement: Heartland Alliance Health makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.