apple service manager — madison, wi

3 days ago


Madison, Wisconsin, United States Graphite Inc Full time

We are an Apple Authorized service provider + MSP.

We're hiring a Service Manager to own daily repair workflow and technician enablement.

What you'll do

  • Run daily bench workboard + assign tickets
  • Coach technicians
  • Handle escalations (including Apple GSX / warranty cases)
  • Approve parts ordering / coordinate with vendors
  • Troubleshoot & repair Mac, iPhone, iPad (bench + software)
  • Run intake triage + update service tickets
  • Customer-facing support
  • Operate POS accurately / process warranty + out-of-warranty
  • Follow Apple service compliance standards
  • Assist with store cleanliness + inventory counts

You're a fit if you…

  • Have strong Apple platform experience
  • Can read/interpret Apple repair flows + diagnostics
  • Have led / coached techs or run daily repair boards
  • Are organized + calm under volume
  • Strong customer service in retail / office or call center
  • Apple / iOS experience
  • Reliable attendance + communication

Requirements

  • Mid-level technician background
  • Customer communication experience
  • Strong scheduling / prioritization
  • Reliable transportation

Compensation & Schedule

  • $22–$30/hr based on experience
  • Full Time, 40 hrs/week
  • Mon–Fri 8:20-5

Benefits

401(k) w/ match
• Health
• Dental
• Vision
• PTO

30
• 60
• 90

Day 30: fully running daily workboard

Day 60: owns parts ordering + escalations

Day 90: team benchmarks tracked + coached in weekly cadence

apply if you like running a tight repair board, coaching techs, and keeping the customer experience clean + predictable.

Job Type: Full-time

Pay: $ $30.00 per hour

Expected hours: 40 – 45 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Work Location: In person



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