apple service manager — madison, wi
3 days ago
We are an Apple Authorized service provider + MSP.
We're hiring a Service Manager to own daily repair workflow and technician enablement.
What you'll do
- Run daily bench workboard + assign tickets
- Coach technicians
- Handle escalations (including Apple GSX / warranty cases)
- Approve parts ordering / coordinate with vendors
- Troubleshoot & repair Mac, iPhone, iPad (bench + software)
- Run intake triage + update service tickets
- Customer-facing support
- Operate POS accurately / process warranty + out-of-warranty
- Follow Apple service compliance standards
- Assist with store cleanliness + inventory counts
You're a fit if you…
- Have strong Apple platform experience
- Can read/interpret Apple repair flows + diagnostics
- Have led / coached techs or run daily repair boards
- Are organized + calm under volume
- Strong customer service in retail / office or call center
- Apple / iOS experience
- Reliable attendance + communication
Requirements
- Mid-level technician background
- Customer communication experience
- Strong scheduling / prioritization
- Reliable transportation
Compensation & Schedule
- $22–$30/hr based on experience
- Full Time, 40 hrs/week
- Mon–Fri 8:20-5
Benefits
401(k) w/ match
• Health
• Dental
• Vision
• PTO
30
• 60
• 90
Day 30: fully running daily workboard
Day 60: owns parts ordering + escalations
Day 90: team benchmarks tracked + coached in weekly cadence
apply if you like running a tight repair board, coaching techs, and keeping the customer experience clean + predictable.
Job Type: Full-time
Pay: $ $30.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
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