Commercial MCA Collector/Customer Service

6 days ago

Saint George, Utah, United States Bitty Advance Full time

Experienced MCA account collector needed, only experienced MCA collectors need apply.

Collections, negotiations, contact merchants, skip tracing, account tasks, UCCs, debt negotiations, etc

Perform collection calls & send out emails to commercial customers regarding returned ACH transactions

· Log/Document all correspondence, and follow up as required

· Maintain strong internal and external customer relations and follow up on any necessary information needed to obtain updated banking information

· Identify and negotiate approved rejected ACH arrangements on active accounts within collection guidelines and maintain a strong customer relationship

· Provide updates by identifying any issues impacting collections, reason for ACH rejects and action being taken to collect or resolve a dispute.

· Offer solutions to customers who are having receivable issues or disputes

· Monitor any changes in ACH reject patterns and recommend customer for an alternate ACH plan.

· Achieve daily call, email and SMS volume goals

Qualifications:

· 3 + Years MCA / B2B collections experience

· Intermediate Excel Skills

· Ability to multitask and prioritize

· Strong communication skills both written and verbal

· Ability to dial 100+ calls daily, use email and text

· Ability to use the CRM correctly, notate files, create tasks and time calls correctly

· Provide updates by identifying any issues impacting collections, reason for ACH rejects, returns, NSF etc.

· Dispute resolve

· Complaint resolution

· Skip Tracing, locate information

Job Type: Full-time

Pay: $45, $60,000.00 per year

Benefits:

  • Health insurance
  • Paid time off

Education:

  • High school or equivalent (Preferred)

Experience:

  • Microsoft Excel: 1 year (Preferred)
  • MCA / B2B Collections: 5 years (Required)

Work Location: In person

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