Current jobs related to Customer Service Representative - Austin, Texas - Austin Health and Safety Council

  • Customer Service Representative

    6 days ago

    Austin, Texas, United States JT Reisdorph - State Farm Agency Full time

    JT Reisdorph - State Farm Agency, located in Austin, TX 78735, is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a low-pressure position focused on Customer Service for a well-established State Farm Agent. If you have a talent for customer care and understand the needs and motivations of...

  • Customer Service Representative

    1 week ago

    Austin, Texas, United States Doggett Freightliner Full time

    Customer Service Representative   ClassificationExemptJob SummaryThe Customer Service Representative is responsible for promoting the sale of parts, service and rental within the branch and responding to customer needs for parts and/or service.Essential FunctionsSell parts and service to new and/or current customers in a territory to achieve or exceed...

  • Customer Service Representative

    2 weeks ago

    Austin, Texas, United States Circle K Full time

    Store : S Interstate Hwy 35, Austin, Texas 78747Shift AvailabilityOvernightJob TypeFull timeCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will...

  • Customer Service Representative

    2 weeks ago

    Austin, Texas, United States Circle K Full time

    Store : Ranch Rd 2222, Austin, Texas 78730Shift AvailabilityDays - Evenings - OvernightJob TypePart timeCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative,...

  • Customer Service Representative

    1 week ago

    Austin, Texas, United States Circle K Full time

    Store : S Interstate Hwy 35, Austin, Texas 78747Shift AvailabilityDays - Evenings - OvernightJob TypePart timeCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service...

  • Customer Service Representative

    1 week ago

    Austin, Texas, United States Just Right Lawns Inc. Full time

    ​​​​​​​Customer Service Representative - South Austin (In Office)Come join Just Right Lawns Our team members bring their focus and positive energy to our highly collaborative work environment; we work as a team, we learn from each other, we share responsibilities and take pride in our company mission:"To make customers Happy, Proud, and Love...

  • Customer Services Representative

    2 hours ago

    Austin, Texas, United States State of Texas Full time

    DescriptionWHO WE ARE:The Texas Workforce Commission (TWC) administers the Unemployment Benefits and Tax programs in Texas. Employer-paid state unemployment taxes and reimbursements pay for state unemployment benefits and are an investment in the state workforce. The Employer Services Desk (ESD) is the front line in supporting employers as they navigate day...

  • Customer Service Representative

    4 days ago

    Austin, Texas, United States Alvies Full time

    Alvies is looking for a Customer Service Representative to assist with a number of customer service initiatives. This role will report to our Operations team, assisting him with customer questions, complaints, concerns, and more often than not, compliments.  This is a great opportunity to gain customer service experience while getting a peek behind the...

  • Customer Service Representative

    1 week ago

    Austin, Texas, United States JLH of Texas LLC DBA Throckmorton's Watches and Jewelry Full time

    Customer Service Representative/Team Associate/Inside SalesWe are a local Jewelry Store in SW Austin that is looking to hire a Team Associate. We are looking for a person with great communication and multi-tasking sills, basic office equipment knowledge, prior POS in retail setting and can give excellent customer service.This position would require working...

  • Customer Service Representative/(Overnight)

    1 week ago

    Austin, Texas, United States Circle K Full time

    Store : 1601 E St Elmo Rd, Austin, Texas 78744Shift AvailabilityFlexible AvailabilityJob TypeCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will...

Customer Service Representative

3 weeks ago

Austin, Texas, United States Austin Health and Safety Council Full time


Full-time

Description

Austin Safety Council (ASC) is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our services. This includes but is not limited too; successfully registering, checking-in, checking-out, issuing badges to trainees, scheduling appointments; maintaining records and accounts, answering phones, and handling customer questions and requests in a timely and efficient manner. The Customer Service Representative is effective in using the custom software applications trained by ASC.


Requirements

SUMMARY OF ESSENTIAL JOB FUNCTIONS

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Bilingual in English/Spanish
  • Resolve customer complaints and issues in a calm and efficient manner
  • Provide accurate information about our services to customers
  • Maintain customer records and update account information as needed
  • Collaborate with other departments to ensure customer satisfaction
  • Greet and process customers who come in
  • Verify trainee credentials 
  • Process trainee payments if necessary
  • Assist with insuring course requirements
  • Confirm training completion and print badge
  • Cross-sell safety council services
  • Answer questions from other employees and departments
  • Support training department with off-site documentation, course certificate preparation
  • Facilitate account setup and payment paperwork
  • Coordinate with accounting department to process payment
  • Setup user name and password and walk customer through program usage
  • Handle all customer technical problems and complaints
  • Escalate problem if necessary to Supervisor
  • Discuss benefits of membership with all customers who contact the council
  • Other duties as deemed necessary

SKILLS AND QUALIFICATIONS

  • High school diploma or equivalent
  • 1-2 years of experience in customer service or a related field
  • Bilingual in English/Spanish 
  • Excellent communication skills, both verbal and written
  • Strong problem-solving skills and ability to think on your feet
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Proficient in Microsoft Office and other computer applications
  • Ability to work flexible hours, including evenings and weekends
  • Must enjoy working with the public and have a strong initiative to work independently and as a team member.
  • Proven ability to work under pressure and make effective decisions.
  • Cross-train and assist other departments as necessary and directed by the Supervisor.

ABILITIES REQUIRED

  • Ability to work in a time-sensitive environment with non-flexible deadlines
  • Ability to learn custom software applications through training provided by ASC
  • Ability to work under pressure and in constantly changing environments
  • Ability to practice discretion and maintain confidentiality
  • Ability to communicate and interact with all levels of organizations (internal and external)
  • Ability to meet highest attendance requirements
  • Ability to handle multiple tasks concurrently
  • Ability to speak, read and write English
  • Cross-train and assist other departments as necessary
  • Willingness to work at different locations if the company need arises
  • Flexibility to work beyond scheduled shift time when necessary to take care of patient needs

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Austin Safety Council is an equal opportunity employer.