dispatcher

DEPT OF TRANSPORTATION

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DISPATCHER*
Job Location:

4110-SEO OPERATING

2302 W. Durango Street

Phoenix, AZ 85009

Posting Details
Salary: $42,780.92 to $52,780.92

Anticipated Salary: $ 47,780.92

Grade: 18

Closing Date: October 26, 2025

Job Summary
Under general supervision of a Dispatch Supervisor, this position performs work of a highly technical nature in the Traffic Operations Center (TOC). This position is responsible for utilizing a multi-line phone system, a Computer Aided Dispatch (CAD) system as part of a suite of interfaced operational programs including the ERS reporting system which is the public portal (511) for statewide highway conditions, a 2-way radio system, CCTV cameras, and Dynamic Message Signs (DMS) to receive, process, coordinate, and disseminate emergency and non-emergency incidents and related information from multiple sources to the public, other public and private entities, and to various sections with the Arizona Department of Transportation. This position is responsible for utilizing CCTV cameras to verify reported incidents of traffic flow impediment, assess situations using independent judgment regarding notification to the public as well as public and private entities, including public safety. This position also coordinates information on events with other Arizona cities and counties' Traffic Management Centers, monitors the Wrong Way Driver Detection system, assists with statewide incident management through DMS and CAD.

Handles incidents on a 24-hour/7-day per week schedule including weekends and Holidays.

Job Duties
Dispatch mobile response units to emergency and non-emergency incidents utilizing two-way radios and a Computer Aided Dispatch system; add Wrong Way Driver Detection System. Creates and posts message on Dynamic Message Signs, including information on crashes, closures, AMBER alerts, high pollution advisories, fire warnings, construction and various traveler information signs statewide.

Documents statewide incidents by writing reports using the Highway Condition Reporting System (ers) software which in turn is reported to the public via the 511 telephone system and on the website. Complete and maintains DPS TOC certification which includes all ADOT training courses, on-the-job operator training, and quarterly certification tests. May drive a state vehicle in the course and scope of state business statewide.

Operates two-way radio and paging/notification system to call out ADOT field personnel and to receive communication from ADOT crews in the field. Receives incoming calls and provides assistance to the public, state agencies, including DPS and local police and other agencies to assist with traffic control or other inquiries.

Knowledge Of
Knowledge, Skills & Abilities (KSAs):

• Knowledge of the state highway system; of monitoring traffic flow.
• Knowledge of operation of the paging/notification System.
• Knowledge of statewide contact procedures.
• Knowledge of report writing using the CAD software.
• Knowledge of telephone etiquette.
• Knowledge of dispatch procedures as related to mobile response units utilizing a 2-way radio system and CAD system.
• Knowledge of Google Suite programs.

Skills In

• Skill in performing quarterly certification tests.
• Skill in problem solving skills.
• Skills in prioritizing events and situations.
• Skill in Two-way radio dispatch experience.

Ability To

• Ability to control CCTV monitoring system.
• Ability to multi-task managing stressful traffic related events.
• Ability to post OMS messages.
• Ability to read maps.
• Ability to work weekend and holidays.
• Ability to work various shifts.

Selective Preference(s)
Radio dispatching; Computer experience with Windows, Excel and similar applications; Emergency response and traffic monitoring; Familiarly with Arizona roadways; Law-enforcement background helpful; High School diploma or GED, Operate multiple computer systems. Obtain DPS TOC certification with 6 months.

Pre-Employment Requirements
Valid Arizona Drivers license - This position requires driving or the use of a vehicle as an essential function of the job, and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits
The Arizona Department of Administration offers a comprehensive benefits package to include:

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement
Mandatory participation in the Arizona Retirement System (ASRS) is required.

Contact Us
For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at or phone call at option 2.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling option 3.

Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.