Director of MATCH

About HealthCare Access Maryland (HCAM):

HealthCare Access Maryland (HCAM) is a nonprofit organization dedicated to making Maryland healthier by connecting residents to health insurance coverage and providing comprehensive care coordination. Each year, HCAM assists over 80,000 individuals across the state, offering personalized guidance, health education, and advocacy to ensure every Marylander has an equal opportunity to achieve optimal health.

Job Summary:

The Program Director serves as senior management for the MATCH program with specific focus on ensuring case management procedures meet the Baltimore City Department of Social Services (BCDSS) contract scope of work. In addition, the Program Director will ensure that best practices according to the American Academy of Pediatrics (AAP) and the Child Welfare League of America (CWLA) guide the process to ensure children's medical and behavioral health needs are met.

Duties and Responsibilities:

Administration

• Direct a case management staff of 60+ employees including Registered Nurses, Licensed Social Workers, Community Health Workers, and administrative personnel.
• Lead and manage the implementation of evidence-based practices developed to address somatic and behavioral health needs of children/youth in foster care with Baltimore City Department of Social Services (BCDSS) to improve health outcomes
• Create, review, and amend policies, procedures, and processes as needed in coordination with BCDSS leadership and HCAM leadership
• Build and operationalize the program to advance the mission and vision of HCAM
• Analyze and synthesize data to ensure the successful delivery of the program metrics to the funder.

Strategic Management/Planning

• Design strategic initiatives, implement program work plans and establish long term objectives to mitigate barriers to comprehensive health care and adversely affect the well-being of the children in foster care through BCDSS.
• Develop and support strategic initiatives and community partnerships to remove actual and perceived barriers to health care access.
• Examine and evaluate program effectiveness, and make changes as necessary in conjunction with Medicaid, HealthChoice, and Managed Care Organizations.

Financial Management

• Provide financial oversight in conjunction with the Chief Finance Officer for the program's contractual budget by analyzing and using cost benefit analysis for budgetary expenditures
• Ensure that all expenditures are monitored, and reconciled; and program accounts are solvent

Human Resources

• Create a cohesive work team that works collaboratively to achieve program goals through leadership and coaching
• Oversee the recruitment, performance, and training of team members and continually review strengths and weaknesses of staff to maintain a well-trained, highly involved, and motivated team
• Maintain compliance with all HCAM and BCDSS policies and regulations

Funder Relationships

• Function as the primary contact for the MATCH Medical Director and Behavioral Health Consultant for BCDSS.
• In collaboration with the MATCH Medical Director, formulate and provide oversight for the Continuous Quality Assurance process for all aspects of the MATCH Program
• Develop, manage, and support the program's partnerships and relationships within and outside of the MATCH program; including, but not limited to HCAM, BCDSS, community partners and healthcare providers

Required Qualifications:

Education:

• Master's degree in Nursing, Public Health, or Social Work or other graduate degree.

Experience:

• Five (5) years of related experience working in an appropriate field with at least two (2) years' experience of overall responsibility for program direction, coordination, and implementation. Years of experience may be substituted for education.

Preferred Qualifications

• Possesses a thorough knowledge of child welfare systems and foster care.
• Extensive knowledge of somatic and behavioral health needs of at-risk children/youth
• Ability to maintain high standards with the work being performed and maintain awareness with trends and influences.
• Ability to establish and implement goals and structures in support of the strategic mission.
• Ability to exercise the initiative and resourcefulness necessary for prioritizing multiple and ongoing projects.
• Skill in making effective and strategic, analytical, and timely decisions.
• Ability to supervise and direct personnel toward meeting organization and program goals.
• Skills in leadership, coaching, and teambuilding to strengthen and cultivate relationships.
• Assumes personal responsibility for all outcomes; makes effective and timely decisions; and learns how to effectively use technology.
• Skill in data management and analysis with an ability to solve problems and make sound judgments to improve the quality of services and processes.
• Ability to effectively communicate both verbal and written thoughts, ideas, and facts with all audiences. Writes and presents information concisely. Interprets and understands written information and possesses the ability to listen attentively to verbal and non-verbal cues that lead to a deeper understanding.
• Ability to work cooperatively with others and demonstrates professional, ethical, respectful, and courteous behavior when interacting with others.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk, hear and respond to customers and employees. The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Compensation

In compliance with Maryland's wage transparency requirements, the compensation for this role has been included in the posting. Additionally, the benefits package includes vacation, sick, personal, and mental health leave, a 401k retirement plan with employer match, medical, dental, life, short-term and long-term disability insurance, company-paid life insurance, voluntary life insurance options, Health Savings Account (HSA) and Flexible Spending Account (FSA) options, and a voluntary emergency savings fund with employer match.

EEO Statement

HealthCare Access Maryland provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity includes, but is not limited to, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. HealthCare Access Maryland takes allegations of discrimination, harassment, and retaliation seriously and will promptly investigate when such behavior is reported.

Safety & Health Responsibilities:

HCAM is committed to providing and maintaining a safe, secure and healthy work environment for all employees, clients served, volunteers and visitors. As part of this commitment, HCAM has developed safety, security and occupational health policies, practices, and standards.

With this understanding, all employees are required to: Adhere to all local, state and federal safety and environmental codes, ordinances, standards and laws; adhere to all HCAM and local safety plans, policies, practices and standards; be aware of and follow all safety rules of your work site; report any unsafe conditions or accidents to your supervisor; practice standard precautions (formerly universal precautions) at all times, and; participate in mandatory or available safety training.