Production Specialist II

2 days ago

Chicago, Illinois, United States Bank of America Full time $60,000 - $70,000 per year

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us

Job Description:

This job is responsible for handling more complex files and effectively preventing client escalations. Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents. Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems.

Responsibilities:

  • Addresses issues in production proactively and handles complex client escalations
  • Prioritizes and organizes work to increase effectiveness, efficiency, and productivity
  • Monitors and reviews documentation requirements
  • Resolves peer or customer escalations and inquiries
  • Executes on policies and procedures in connection with firm policies and guidelines regarding document management

Required qualifications:

  • Minimum 6 months of data entry experience in a bank setting.
  • 10-key by touch skills.
  • At least 6 months of Lockbox experience.
  • Required to meet established production and quality standards after training period.
  • Be attentive to detail with focus on accuracy and efficiency.

Current Work Schedule - Sunday-Thursday 7am-3:30pm. First 90 days will be in office 5 days a week. Possible to get 1 work from home day weekly based on performance.

Skills:

  • Adaptability
  • Attention to Detail
  • Business Operations Management
  • Customer and Client Focus
  • Policies, Procedures, and Guidelines Management
  • Collaboration
  • Issue Management
  • Organizational Effectiveness
  • Prioritization
  • Problem Solving
  • Confronting Bias

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40

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