Senior Operations Manager

Are you a dynamic leader with a passion for driving operational excellence in a fast-paced environment? We're looking for an experienced Sr Repair Operations Manager to lead our Device Care Center's repair operations, ensuring seamless performance across production, engineering, quality, logistics, and material handling.

This is an onsite role in our Lewisville TX facility.

What will be my duties and responsibilities in this job?

• Oversee all shift production and repair operations, including invasive and non-invasive services
• Lead and support cross-functional teams to meet production goals and customer expectations
• Monitor KPIs and drive continuous improvement using Lean Six Sigma principles
• Collaborate with engineering, logistics, and materials teams to optimize workflow and inventory
• Hire, train, and develop supervisors and technicians across multiple shifts
• Ensure compliance with quality standards, safety protocols, and service level agreements
• Manage departmental budgets and operational expenses

What are the requirements needed for this position?

• Bachelor's degree and 8+ years in production/repair operations leadership
• Proven experience managing hourly teams in a manufacturing or repair environment
• Strong knowledge of Lean, Six Sigma, and 5S methodologies
• Excellent multitasking, communication, and problem-solving skills
• Proficiency in Microsoft Excel, Word, and data reporting tools (e.g., Power BI)

What other skills/experience would be helpful to have?

• Experience in ISO 9001 or R2-certified operations is a plus
• Familiarity with wireless device repair or OEM manufacturing is highly desirable
• Master's degree preferred

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Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

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What's the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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