ITAM Application Portfolio Strategic Support, Sr Lead

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

What You'll Do

The ITAM Application Portfolio Manager (APM) – Strategic Support Lead is responsible for supporting strategic transformation and automation of the activities supporting the enterprise application portfolio. This role supports governance, rationalization, and lifecycle management of applications across business units, ensuring alignment with organizational goals, compliance standards, and operational efficiency. 

Key Responsibilities 

Portfolio Governance & Strategy 

- Serve as the owner of the enterprise application portfolio accuracy and completeness, ensuring governance practices are aligned with business and IT priorities. 

- Define and enforce lifecycle standards for application intake, onboarding, maintenance, and retirement. 

- Collaborate with ITAM Governance, Risk, and Compliance teams to align controls with FFIEC and internal standards. 

Transformation & Automation 

- Lead automation initiatives across APM workflows including onboarding, certification, and rationalization to enable high data integrity and reliability.

- Optimize ServiceNow APM and SAM module integrations to further streamline data quality, reporting, and lifecycle management. 

- Identify and lead resolution of data quality exceptions, ensuring SLA compliance. 

Stakeholder Engagement 

- Partner with Enterprise Architecture, Procurement, Security, Finance, and Business Owners to ensure portfolio alignment and ownership accuracy of strategic solutions. 

- Facilitate workshops and governance forums to ensure strategic solutions support outcomes that result in high data integrity. 

Reporting & Metrics 
- Monitor application data quality health, usage, and compliance. 

- Conduct periodic reviews of metrics and KPIs to inform remediation plans and risk treatment strategies. 

Qualifications 

- Bachelor's degree in IT, Business, or related field; advanced degree preferred. 

- 6+ years of experience in IT Asset Management (ITAM), Application Portfolio Management (APM), or related domains. 

- 3+ years in enterprise data governance  

- Strong understanding of ITIL, ServiceNow APM/SAM modules, and lifecycle management. 

- Experience with Agile methodologies, story writing, and process re-engineering. 

- Excellent communication, analytical, and stakeholder management skills. 

Preferred Certifications 

- ITIL Certification 

- ServiceNow APM/SAM module experience 

Salary Range:

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Working with Us: 

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies Build your career with us and apply today. #MadeForGreater 

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at

 
We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.