Lead UPS Field Service Technician

2 weeks ago

Providence, Rhode Island, United States Venda Search Full time $100,000 - $120,000 per year

Lead UPS Field Service Technician

New England Region

A long-standing leader in the critical power industry is seeking a Lead UPS Field Service Technician to join their field team based, supporting commercial and mission-critical clients across New England. This company has built its reputation over three decades by delivering rock-solid reliability, exceptional customer service, and technical excellence in uninterruptible power systems, battery plants, and power distribution gear.

This is a field leadership role, ideal for a seasoned UPS technician or electrical systems specialist ready to take ownership of complex projects, guide less-experienced techs, and represent a trusted name in the critical power world.

Overview:

  • As a Lead UPS Field Service Technician, you'll be the point person for installation, startup, maintenance, and repair of UPS systems and related infrastructure. You'll work independently and alongside a tight-knit technical team on sites ranging from data centers and hospitals to industrial facilities and government operations.
  • You'll also play a key role in training, technical oversight, and customer communication, ensuring systems stay online, clients stay confident, and projects stay on schedule.

Responsibilities:

  • Perform preventive and corrective maintenance on UPS systems, batteries, and power distribution equipment.
  • Execute initial power-up, calibration, and operational verification for new installs.
  • Diagnose and repair down to the component level, minimizing downtime in mission-critical environments.
  • Coordinate on-site activities, manage small installation teams, and ensure safety compliance.
  • Communicate findings clearly, provide system education, and recommend proactive solutions.
  • Complete field reports, service tickets, and expense documentation with accuracy and timeliness.
  • Support and train junior technicians, fostering a culture of quality and accountability.
  • Identify potential upgrade opportunities and relay them to sales and engineering teams.

Skills:

  • Experience servicing UPS systems or other critical power equipment.
  • Solid foundation in electronics, electrical systems, or power distribution, formal training or equivalent experience required.
  • Comfortable working solo in the field and making sound technical decisions under pressure.
  • Ability to travel throughout New England; flexible with schedule and on-call demands.
  • Valid driver's license and clean driving record.

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