Dispatcher / Call Center Specialist - Multiple Shift Openings

2 weeks ago

Rockford, Illinois, United States WH International Response Center Full time

Wright-Hennepin International Response Center (WHIRC) is a 24-hour alarm monitoring center. The Dispatch/Call Center Specialist is responsible for quickly and accurately answering customer calls in a fast-paced high-volume call center environment. This position acts as the initial service call contact for customer with service problems and ensures the means for resolution of the problem. Other duties include maintaining alarm activity and performing data entry of new account information and database changes.

The Dispatch/Call Center Specialist works a 10-hour rotating shift.

Available Shift Schedules:

2:00am - 12:00pm (overnight)

8:00am - 6:00pm

The successful candidate must be able to work the shift schedule, including working weekends and holidays, and be open to helping with shift coverage to accomplish daily requirements and activity as needed. The team atmosphere is fun, engaging and makes time for additional training and career development.

Location

The position is located at our company headquarters in Rockford, Minn. Rockford is located 15 miles west of Plymouth on Hwy 55.

Responsibilities

  • Answer incoming telephone and alarm traffic in a timely and professional manner. Provide quick, accurate, courteous and professional service, abiding by the customer service standards, policies and procedures. Provide the customer with the best possible service and a positive experience.
  • Obtain account information from technicians and customers and enter information accurately and in a timely manner to the automation system.
  • Perform system checks on equipment, recognize and correct minor equipment problems, and accurately report concerns and problems with equipment and customers.
  • Train and participate in monthly training, emergency generator and back-up power testing, complete Central Station Alarm Association training and certification.

Working Conditions

The Call Center Rep works primarily in a climate-controlled office environment. Must have the ability to perform finger and hand manipulation and perform repetitive motions in order to use office equipment. Ability to exert up to 10 lbs. of force when moving items such as computer printouts, notebook ledgers, office equipment, etc. The ability to make verbal and written presentations relating to the business.

Pay

Starting pay is $20.00 plus shift differential for evening/overnight hours.

WH offers a comprehensive health insurance plan including medical, dental, and vision coverage. WH also offers a generous company 401K match and contributions to a Health Savings Account. Employees have the potential to receive an annual bonus. Paid time off and paid holidays are provided. Other benefits include tuition reimbursement programs, flexible spending account access, dependent care FSA, and more.

Requirements

  • High school education or equivalent
  • 1+ year of customer service experience, preferably in a high call volume environment
  • Successful completion of WHIRC dispatcher training and probation
  • Must obtain and maintain all initial and ongoing licensures by meeting all state and federal requirements
  • Must adhere to WH's core values of Teamwork, Dependability, Performance, Integrity, Safety and Member/Customer Focused.

  • The Excel Center Enrollment Specialist

    19 hours ago

    Rockford, Illinois, United States Goodwill Industries of Northern Illinois Full time

    Accountability:The Excel Center Enrollment Specialist is responsible for all student academic recordkeeping for The Excel Center including compiling, maintaining, and tracking student academic information and records for internal and external evaluation and/or use. The Excel Center Enrollment Specialist acts as the central records facilitator for permanent...

  • Engagement Specialist

    1 week ago

    Rockford, Illinois, United States Rosecrance Full time

    Become a champion of hope.At Rosecrance, we've been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you're ready to make a meaningful impact, we're ready to welcome you We are looking...

  • Furniture Mover, On-call position

    19 hours ago

    Rockford, Illinois, United States Shelter Care Ministries Full time

    Shelter Care, a leader in ending homelessness in Winnebago and Boone Counties, is seeking on-call furniture movers. There are 2-3 positions available.Position Summary: Provide courteous pick-up of furniture and household items donated by members of our community in a company vehicle. The furniture may then be stored on the Shelter Care premises or be...

  • CDL-A Regional

    3 days ago

    Rockford, Illinois, United States The Kenan Advantage Group Full time

    Enjoy Your Home Life With KAGYou can enjoy a home life and the open road with the many opportunities we have available. Our team of recruiters are excited to find the best fit for youKAG Energy - Special Projects DivisionThe BenefitsEarn up to $33/hour with OT paid after 40 hoursRegional Opportunities, Home weekly Earn extra with our Driver Referral...

  • Billing Specialist

    17 hours ago

    Rockford, Illinois, United States Meiborg Brothers Full time

    Job Region(s): Rockford, ILBilling SpecialistBilling Specialist - Meiborg LogisticsAbout Meiborg:As an industry leading logistics company, Meiborg provides safe and reliable transportation services to a diverse group of customers throughout the United States. With a reputation of providing only the best in transportation and warehousing, our professional...

  • on-site it support desk specialist

    2 weeks ago

    Rockford, Illinois, United States Lang Company (Now Marco Technologies) Full time

    The Outsourced Support Desk Specialist is responsible for providing quality support desk services and technical assistance while on-site at the assigned client's location in a courteous and efficient manner while maintaining a high level of client satisfaction.Essential FunctionsProvide technical support and remote help desk services to Marco client,...

  • Administrative Program Specialist

    1 week ago

    Rockford, Illinois, United States YMCA Full time

    YOUR IMPACTThe Administrative Program Specialist is key to delivering exceptional service and operational support for YMCA childcare and youth programs. This role manages member inquiries, maintains accurate program and financial records, supports collections activities, and assists with compliance documentation to ensure smooth daily operations. The...

  • Grant Specialist

    15 hours ago

    Rockford, Illinois, United States Winnebago Comprehensive Healthcare System Full time $24 - $35

    Job Details Job Location: Winnebago Comprehensive Healthcare System - IDC - Winnebago, NE 68071 Position Type: Full Time Salary Range: $ $35.17 HourlyJob Purpose & Position OverviewThis position will be a part of the Planning and Development Office team and be responsible for grant applications, proposal preparation, and administrative duties to include:...

  • Registration Specialist

    3 days ago

    Rockford, Illinois, United States Mercyhealth Full time

    Registration Specialist, 2nd Shift, Rockford, 80 Hrs /2 wksSchedule: Mon-Fri 10:30am - 7:00pmThe Registration Specialist is primarily responsible for ensuring that established standardized front-end policies and procedures are effectively and consistently shared with partners. Creates and provides Registration and scheduling training to new and existing...

  • Unit Specialist

    2 days ago

    Rockford, Illinois, United States Rosecrance Behavioral Health Full time

    Become a champion of hope.At Rosecrance we've been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you're ready to make a meaningful impact, we're ready to welcome you We are looking...