Manager of Application Services

Ready to join a great team where your expertise as a Manager of Business Applications is truly valued? We are seeking a collaborative leader to oversee the applications that drive our local government's services. Your work will have a direct, positive impact on the community, helping those who need it most; this is the ideal place for you. We pride ourselves on a culture that supports one another, offering a genuine commitment to work-life balance.

The Manager of Application Services is responsible for the oversight and strategic direction of the application services team, focusing on SaaS and commercial off-the-shelf (COTS) software. This role ensures effective and efficient operation, maintenance, and support of the organization's core business applications. The manager leads a team of application support professionals, manages vendor relationships, and works in close coordination with other IT groups to ensure the department's overall efficiency and success. This position reports to the Deputy Director of IT.

Participates in key Information Technology Department management functions. These functions may include, but are not limited to, incident/problem resolution, 24x7 support, security, budget development and management, on-call rotation, contracts,and vendor management.

NOTE: While the full salary range is listed above, this position has an anticipated hiring range of $140,000 - $170,000 annually.

• Application Portfolio Management: Develop and maintain a comprehensive portfolio of all SaaS, and COTS applications, ensuring that software investments align with business needs and long-term organizational goals. This includes evaluating new applications and application rationalization.
• Team Leadership and Management: Lead, mentor, develop, and manage a team of application specialists, providing guidance, conducting performance reviews, and fostering a collaborative and high-performing work environment.
• Vendor Management: Act as the primary point of contact for key software vendors. Manage vendor relationships, negotiate contracts, monitor service level agreements (SLAs), and ensure vendors meet their contractual obligations.
• Software Governance: Establish and enforce governance policies and procedures for the software within their portfolio. This includes ensuring the optimal use of M365 tools, such as SharePoint, Teams, and Power Platform.
• Technical Support and Operations: Oversee the day-to-day operational support for all managed applications, ensuring issues are resolved in a timely manner and that systems are stable, secure, and available to end-users. Lead system upgrades to ensure that application services are running on supported and stable versions.
• Technical Architect and Expert. Will have hands-on requirements with certain platforms. Expect to be able to architect solutions, build governance, build solutions, and mentor others.
• Strategic Planning: Collaborate with business units and IT leadership to understand application requirements and develop a strategic roadmap for future application enhancements, migrations, and deployments.
• Budget Management: Assist in the preparation and management of the annual budget for application software, including licensing costs, support contracts, and new project expenditures. Ensures costs incurred against their budget are within budgetary constraints.
• Project Management: Lead and or provide resources for application-related projects, such as software upgrades, new system implementations, and data integrations, ensuring they are completed on time and within budget.
• Personal Growth: Continues personal development and education to remain informed of current industry development and technologies.
• Performs other duties as assigned.

Skills, Abilities and Competencies:

• Knowledge of current industry technology, operations and practices and recommendations for moving to new technology.
• Ability to establish and maintain effective working relationships with management, customers, other supervisors, fellow workers, citizens and vendor's representatives.
• Ability to plan, co-ordinate, direct and review the work of staff.
• Skill in vendor management and development of collaborative relationships.
• Ability to understand complex program structures, strong analysis, problem solving skills.
• Ability to conduct hardware and software evaluations, performing selection and acquisition functions using County Purchasing process including Request for Proposal (RFP), Request for Information (RFI) or Request for Bid (RFB) as appropriate.

Behavioral Competencies (required for all position at Arapahoe County Government):

Accountability

Accessibility

Inclusivity

Integrity

Education and Experience:

• High School Diploma or GED required.
• Bachelor's degree in Computer Science, Business Administration related field is preferred.
• At least five years of experience as a team leader or other technical leadership role; or
• A combination of education and experience may be considered

Pre-Employment Additional Requirements:

• Must successfully pass pre-employment testing which includes an acceptable background check and polygraph.

Post-Employment Requirements:

• Will also require post-hire fingerprinting, a CBI background check and successfully completion of bi-annual Colorado Justice Information System training.
• Position is deemed essential and incumbents must be available for emergency events and available to work on-call on a rotational basis including evenings, holidays and weekends.
• Work locations and facilities are subject to change based on business need.

WORK ENVIRONMENT:

• Work is generally confined to a standard office environment.

PHYSICAL DEMANDS:

The following are some of the physical demands commonly associated with this position.

• Spends 50% of the time sitting and 50% of the time either upright or walking.
• Occasionally lifts, carries, pulls or pushes up to 20 lbs.
• Occasionally uses cart, dolly, or other equipment to carry in excess of 20 lbs.
• Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
• Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.
• Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
• Visual capacity enabling constant use of computer or other work-related equipment.

Definitions:

Occasionally: Activity exists less than 1/3 of the time.

Frequently: Activity exists between 1/3 and 2/3 of the time.

Constantly: Activity exists more than 2/3 of the time.

• Arapahoe County does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, sexual orientation or any other status protected under the law. It is our intention that all qualified applicants be given equal opportunity in any term, condition, or privilege of employment and that selection decisions are based on job-related factors. Arapahoe County is committed to making employment accessible to persons with disabilities.

** In accordance with Senate Bill 23-058, applicants understand that Arapahoe County will not request or require the applicant to include their age, date of birth, or date of attendance/graduation date on the initial application. Applicants understand that Arapahoe County can request or require an individual to provide documentation including copies of certification, transcripts, and other materials created by a third party. The applicant understands that the applicant can redact, if they so choose, information that identifies age, date of birth, or dates of attendance/graduation from an educational institution on those requested/required certification, transcripts and other materials created by a third party.

Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (i.e. uploading or attaching documents to your online application), call NEOGOV technical support at Helpful hints: if you are having difficulty uploading or attaching documents to your application, first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt uploading (attaching) it.

As a Regular Full-Time employee at Arapahoe County Government, you are eligible for benefits such as:

• Medical, Dental, and Vision Insurance
• Life and Supplemental Life Insurance
• Short and Long Term Disability
• Mandatory Pension Plan
• Deferred Compensation Plan
• Pre-paid Legal Services
• Vacation and Sick Leaves
• Holiday pay
• Training and Educational Reimbursement Opportunities

For a more detailed listing of our benefit programs, click on the MENU link on the left and then Benefits Summary.