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Bi-lingual Technical Customer Support
10 hours ago
About Gallagher
Our purpose at Gallagher is 'Protect what matters most' and we live it every day. Not only does our technology protect some of the world's highest security environments and agriculture businesses, but our purpose also means we care deeply about our people and their families.
With operations in New Zealand, Australia, Asia, Africa, USA, Canada, the UK and Europe—and exports to more than 160 countries—we provide unrivalled, globally focused career pathways.
The Opportunity
To be the go-to expert for Gallagher product hardware solutions, supporting the local technical teams with deep product knowledge, troubleshooting expertise, and support tools. You will empower, train, and support our Customer Technical Service (CTS) teams (primarily in Latin & North America) so that our end-user customers can receive exceptional post-sale service.
About the Role
This role benefits from being an in-office role in the Riverside, MO office to work alongside the Technical Support team. We offer a base salary and incentive paid out on a quarterly basis.
In particular, the bi-lingual (English/Spanish) Technical Customer Support role will:
Develop deep technical knowledge of Gallagher hardware and integrated systems.
Train and equip CTS teams with best practices, tools, and processes.
Act as an escalation point for complex technical issues and provide timely resolutions.
Create and maintain clear, accurate technical support materials.
Collaborate closely with CTS teams to ensure readiness for product updates and releases.
What We're Looking For
Bilingual (English/Spanish) communication skills.
Strong troubleshooting and problem-solving ability.
Experience with hardware systems and technical support.
Ability to work collaboratively and manage escalations effectively.
A relevant electronics qualification and/or equivalent industry experience
Fluent Spanish (written and spoken). Other languages are also desirable.
Proven experience in using and supporting technology (e.g., electronic repairs, phone support, software solutions, etc..) and problem solving to root-cause.
Proven experience in training and mentoring cross-functional teams.
Skills / Competencies:
Problem Solver. A practical "hands on" ability to understand and resolve the "root causes" of an issue.
Customer Service. Passionate about helping customers via training and practical problem solving.
Customer Advocate. Always advocating for customers and not afraid to challenge traditional methods.
Conceptual Thinker. Ability to understand how systems and ideas link together logically and consistently; and to quickly apply that knowledge to new or related situations.
Why Gallagher?
At Gallagher, we foster a supportive and family-friendly work environment where innovation and people come first. We offer:
Medical, Dental, Vision, Disability and Life insurance, Wellness initiatives, Employee Assistance Program, 401K match and PTO
Department
Animal Management
Role
Product & Technical
Locations
Kansas City
Employment type
Full-time
CONTACT
Katie McKee
People Business Partner – Animal Management
