Patient Care Coordinator

1 week ago

Lubbock, Texas, United States Partnerships for Dentists Full time $29,120 - $35,240 per year

Dental Office | Front Office + Patient Relations
Pay & Schedule

  • Pay: $14-$17 an hour
  • Schedule: Monday through Thursday from 7:30am to 5:00pm | Fridays from 8:00am to 1:00pm

About The Role
We're seeking a friendly, detail-oriented
Patient Care Coordinator (PCC)
to join our dental team You'll be the first point of contact for our patients and a key player in delivering an exceptional care experience—from scheduling to financial coordination to follow-up.

What You'll Do

  • Greet patients and ensure a welcoming front-office experience
  • Answer phones, confirm appointments, and manage daily schedules to meet productivity goals
  • Present treatment plans, review fees, discuss payment options, and collect co-pays
  • Verify insurance benefits, handle claims, and manage accounts receivable follow-up
  • Maintain accurate patient records and support all aspects of front-office operations
  • Coordinate referrals and follow through on patient care with specialists
  • Track case acceptance, follow up on unscheduled treatment, and manage appointment cancellations
  • Participate in daily huddles and communicate clearly with the clinical team
  • Ensure HIPAA and OSHA compliance at all times
  • Promote the practice by asking for reviews and referrals
  • Support cleanliness and organization in both front office and shared areas

What We're Looking For

  • Outstanding communication and customer service skills
  • Knowledge of dental terminology and insurance processes (ADA codes a plus)
  • Strong multitasking and organizational abilities
  • Comfortable using scripts and addressing patient objections
  • Team player with a positive attitude and flexible mindset
  • Dental office experience strongly preferred

Benefits

  • Competitive Salary
  • 401(k) Matching
  • Health, Dental, and Vision Insurance
  • Life Insurance
  • Paid Time Off (PTO)
  • Paid Holidays
  • Employee Perks & Discounts

If you're ready to make a meaningful impact in patients' lives while supporting a high-performing dental team - we'd love to hear from you

Apply today and join a practice that values your skills, passion, and dedication

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