Assistant Banquet Manager

Join Ithaka Hospitality Partners on an Exciting Journey

Are you ready to be part of something extraordinary? Ithaka Hospitality Partners is seeking a detail-oriented and service-driven Assistant Banquet Manager to join our dynamic team at Elevation Convening Center & Hotel.

Job Summary:

Ithaka Hospitality Partners is a purpose-driven management company committed to creating meaningful, memorable experiences that stand apart from traditional hotel brands.

The Assistant Banquet Manager (ABM) will support the Banquet Manager in directing the banquet team to ensure the seamless execution of all on-site events at Elevation Convening Center & Hotel. This role requires a hands-on leader who is passionate about delivering exceptional guest experiences while maintaining operational excellence.

Supervisory Responsibilities:

• Assist with selecting, scheduling, and training all banquet team members.
• Supervise & manages team members of all day-to-day operations. Has the ability to fully understand all positions well enough to perform all duties in team members absence.
• Provides coaching and counseling notices to team members when applicable.

Duties & Responsibilities:

• Ensure that the set-up of function rooms, including tables, chairs, staging, linens, silver, china, and glassware, are set to event order specifications. Inspect function rooms and equipment before functions for cleanliness, proper inventory, and set-up.
• Verbally communicate, in a calm, positive demeanor, during the course of the function with the kitchen, service, beverage, conference services, and engineering staff, as well as the guest host, to ensure timely execution of events, quality service, and adherence to all applicable federal, state, local safety and health regulations and corporate standards.
• Ensure event space is left clean and organized for future events following the event.
• Ensure banquet checks are rang in and accounted for daily.
• Work closely with the culinary team on menu preferences for events and banquet menu updates. Ensure preferences and updates are communicated in a timely matter to the banquet team.
• Work closely with the sales team to ensure that event logistics can be done reasonably and client expectations can be met.
• Conduct site visits for off-site venues to ensure that day of operations and logistics can run smoothly.
• Work with the Banquet leaders to ensure all new team members go through their certification training online.
• Conduct daily huddles with the banquet team to ensure they know about dishes, cooking methods, menu items, specials, etc.
• Conduct monthly departmental meetings with the banquet teams to focus on continuous training, feedback, upcoming events, etc.
• Maintain profitability of the conference center to support overall hotel operation. Control payroll and equipment costs (minimizing loss and misuse). Ensure par stock levels are maintained by calculating inventory, ordering, and retrieving supplies. Develop and implement cost-saving and profit-enhancing measures.
• Ensure basic standard operating procedures for all outlets are in place and comply with Federal, state, local, and Ithaka's practices. (eg. ServSafe, Responsible Vendor)
• Ensuring that all steps of services as outlined in training materials are being followed daily.
• Answer telephones in a clear voice, coordinate and document reservations.
• Organize special events in the restaurant, such as receptions.
• Move throughout the facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met. Verify temperatures, judge products' appearance, and taste, and check preparation methods to determine quality. Give guidance toward improvement and make necessary adjustments for consistency.
• Ensure that all standards and hotel cash handling procedures are met.
• Solicit guest feedback concerning the service and food & beverage offerings throughout various functions and events.
• Work closely with the Food & Beverage leadership team in monthly beverage inventory and quarterly china/glass/silver/linen inventory.
• Ensure all daily and monthly reports are detailed and submitted promptly.
• Ensure that Elevation Convening Center & Hotel's 4DX process is followed daily and monthly.
• Attends daily and weekly meetings such as Banquet Event Order Meetings (daily), Operations Meetings, Walkthroughs, and Leaders Meetings (weekly).
• Ensure all the food & beverage equipment are well kept and clean through our CARE Process
• Orders supplies and linens for functions generating purchase orders.
• Ensure Banquet Event Orders, 10 Day, and Forecasting reports are used accurately to schedule and plan for events on and off-site.
• Assist servers and captains with the execution of events according to the event order and Ithaka standards for excellence.
• Performs other related duties as assigned.

Required Skills & Abilities:

• Remain calm and alert, especially during emergencies and/or heavy hotel activity, serving as a role model for the team and other hotel team members.
• Communicate with guests and employees using a positive and clear voice, listen to and understand requests, respond with appropriate actions, and provide accurate information.
• Knowledge of all applicable federal, state, and local health and safety regulations.
• Comprehensive knowledge of food and beverage preparations, service standards, guest relations, and etiquette in a AAA 4 Diamond Hotel environment.

Education & Experience:

• High school diploma or equivalent is required.
• Bachelor's degree in hospitality management, Event Management, or a related field is preferred.
  3 years of banquet leadership experience in a AAA 4 Diamond Hotel operation or similar is required.

Physical Requirements:

• Must be able to lift up to 50 pounds at times.
• Extended periods of walking and standing.
• Ability to work in a fast-paced environment with considerable noise and interruptions.

The employee signature below indicates the employee's understanding of the requirements, essential functions, and duties of the position.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.